17-19 October 2018 | Marina Bay Sands | Singapore

ICESAP Customer Insights Seminar at ITB Asia 2017

October 25, 2017 @ 1:00 pm – 3:00 pm
Begonia 3011, Level 3

ICESAP Customer Insights Seminar at ITB Asia 2017

The Incentive Conference and Event Society Asia Pacific (ICESAP) has since its inception had a large proportion of its members who are corporate end-customers of the Incentive, Conference & Event sector, known as ICESAP Corporate Members.

ICESAP has assembled a group of Corporate members to look at the changing requirements of the customer within the Asia Pacific region and through the lens of customers share what the Incentive, Conference & Events sector needs to be doing to grow their business and meet customer expectations and their ever-increasing compliance requirements.

The panellist come from different industry perspectives – Information Technology, Pharmaceutical, Banking/Card Services.  Seminar participants will learn what makes the Corporate customer tick? Is price versus peace of mind the trade off? Identify what the opportunities they see and gain key insights which can lead to those on the Agency & supply partner side understanding how to win and keep their business.

Moderator: Erica Hegarty, Regional VP, ICESAP


  • Aileen London, Senior Manager, Global Meeting Services – JAPAC, Oracle
  • Mathilde Bihan, Lead Buyer, Marketing and Sales, SANOFI
  • Anna Aquino, Director, Corporate Events, VISA

In addition to the Customer Insights seminar you will hear from Nigel Gaunt, ICESAP President with an update on Intermediary Agency Accreditation and hear from PCMA’s COO Sherrif Karamat about the future direction of ICESAP under the leadership of PCMA.