Conference

Oct
25
Wed
ITB Asia 2017: Opening Keynote @ Begonia 3011, Level 3
Oct 25 @ 9:00 am – 10:00 am

2017 Keynote Discussion – Artificial Intelligence 

Join IBM Asia Pacific and Google in understanding more on Artificial Intelligence in the travel and hospitality industry.

2017 Keynote Presentation by Ctrip – Experience Beyond Borders

Join Jane Sun, CEO, Ctrip as she shares the meaning of travel and insights on the China tourism industry in our Opening Keynote.

To register your interest for this session, please RSVP here.

Conference Session by TravelDaily China @ Begonia 3102, Level 3
Oct 25 @ 10:00 am – 12:00 pm

To register your interest for this session, please RSVP here.

ITB Asia 2017: Buyer’s Briefing @ Begonia 3011, Level 3
Oct 25 @ 10:00 am – 10:30 am
Amex: Emerging Marketings and How They Are Impacting the Events Industry in Asia @ MICE and Corporate Hub, Basement 2
Oct 25 @ 10:30 am – 11:30 am

Amex: Emerging Marketings and How They Are Impacting the Events Industry in Asia

The meetings business in emerging countries has grown significantly in recent years, as these economies have increased in importance. In this session, we’ll take a look at some popular emerging cities around APAC for M&E. We will also review the five aspects to meeting planning that are imperative for planners to focus on in order to ensure their meeting goes smoothly in an emerging country: security, technology, transportation, food & beverage, and payments.

Speaker: Jaime Roseburgh, Market Leader Singapore & ASEAN, American Express Meetings and Events

To register your interest for this session, please RSVP here.

Greenview: 2017 Green Lodging Report @ Responsible Tourism Hub, Basement 2
Oct 25 @ 10:30 am – 11:30 am

Greenview: 2017 Green Lodging Report

In this session, Grace Kang, Managing Partner of Greenview will be presenting the 2017 results and findings from the 2017 Green Lodging Trends Report. The Green Lodging Trends Report is the lodging industry’s annual exercise to assess and benchmark sustainable best practices across hotels worldwide. Updated annually and with the support of hotel industry partners including the world’s largest green hotel certifications, the Green Lodging Trends Report helps discover innovative hotel efforts that should be recognized and can benefit peers, and shows what’s trending each year. All hotels participate for free and receive a complimentary and confidential compare report to benchmark themselves against their peers in ten categories including indoor air quality, energy management, water conservation, waste management, kitchen & laundry, staff involvement, communication, guest engagement, and community. In the 2017 Report, we will be covering over 100 sustainable practices related to reducing cost, enhancing guest experiencing and retaining employees. The 2016 Report included data collected from 2,161 hotels located in 44 countries. The 2017 Survey is open through June 15th. We expect the number of participating hotels to grow to about 3,000 for the 2017 Report. 

Speaker: Grace Kang, Managing Partner, Greenview

To register your interest for this session, please RSVP here.

Sabre: Winning through Customer Service @ Travel & Technology Hub, Basement 2
Oct 25 @ 10:30 am – 11:30 am

Sabre: Winning through Customer Service

Excelling at customer service can both entail improving operational efficiency while simultaneously creating opportunities to enhance revenues. A key success factor in elevating customer experience and building lasting relationships, however, is the ability to first drill down, define and uncover the problems that matter most to your customers. Find out how both suppliers and travel agencies can deliver world class customer experience through deploying reactive and proactive service offerings.

Speaker: Hunter Johnson, Director, Sabre Global Consulting Asia-Pacific

To register your interest for this session, please RSVP here.

Conference Session by United Networks of International Corporate Events Organizers (UNICEO) @ Knowledge Theatre, Basement 2
Oct 25 @ 11:00 am – 1:00 pm

To register your interest for this session, please RSVP here.

GfK: Millennial Reshaping the Travel Landscape @ Presentation Hub, Basement 2
Oct 25 @ 11:00 am – 12:00 pm

Gfk: Millennial Reshaping the Travel Landscape

The Millennial, a generation of 18-35 year olds are marrying later, if at all and delaying house purchase. In 2014, this group overtook the Baby Boomers (those aged 50-69) as the largest population of travelers globally. What does this mean for the travel industry? GfK will also further look into the growing Muslim travelers market and how to make the most of these new opportunities. Comprehensive market intelligence have shown the difference between success and failure for industry players seizing opportunities with different segments of the Millennial, thus understanding their Omni-channel behaviors becomes critical.

Speakers:

  • Anthony Tan, APAC Lead, Retail Adhoc, GfK
  • Faeez Fadhlillah,CEO  and Co-founder, Tripfez
  • Liu Xi, Louis, CEO, FOMO Pay
  • Jens Oreel, CEO, Octotrip

To register your interest for this session, please RSVP here.

Conference Session by Sojern @ Travel and Technology Hub, Basement 2
Oct 25 @ 11:30 am – 12:00 pm

Speaker: Russell Young, Managing Director, APAC, Sojern

To register your interest for this session, please RSVP here.

Huone: Creative Meeting Spaces – A Game Changer in the MICE Industry @ MICE and Corporate Hub, Basement 2
Oct 25 @ 11:30 am – 12:00 pm

Huone: Creative Meeting Spaces – A Game Changer in the MICE Industry

Meetings, when done right, are powerful business builders: relationships are created or enhanced, thinking is stimulated and attendees leave with actionable ideas to boost their work performance. Done wrong, meetings aren’t just boring – they cost a lot of money. Find out how creative meeting spaces maximises your return on meetings from Joewin Tan, CEO of Huone Singapore and Founder of Linear Dots Production.

Speaker: Joewin Tan, CEO of Huone Singapore and Founder of Linear Dots Production

To register your interest for this session, please RSVP here.

 

International Tourism Partnership: Tourism and the Sustainable Development Goals – what is your contribution @ Responsible Tourism Hub, Basement 2
Oct 25 @ 11:30 am – 12:00 pm

International Tourism Partnership: Tourism and the Sustainable Development Goals – what is your contribution

The United Nations Sustainable Development Goals (SDGs) present a unique opportunity for the tourism industry to demonstrate its contribution to sustainable growth and a fairer future for all, but few are really using this opportunity to date.  ITP (the International Tourism Partnership) believes that the hotel industry can be a force for good and make a positive contribution to the SDGs and to the COP21 climate agreements and is demonstrating that by working together we can drive change further and faster than on our own. Join our discussion to see how you can better quantify your impact and contribution to the SDGs.

Speaker: Fran Hughes, Director, International Tourism Partnership

To register your interest for this session, please RSVP here.

 

Mystifly: Emerging Technology Trends and their Impact on Travel @ Travel and Technology Hub, Basement 2
Oct 25 @ 12:00 pm – 12:30 pm

Mystifly: Emerging Technology Trends and their Impact on Travel

Emerging technologies will potentially impact travellers and the travel industry. What are the opportunities for travel professionals to use these emerging technologies, stay relevant to consumers and remain competitive in the industry? 

Speaker: Rajat Nagpal, Vice President, Global Supply & Data Aggregation Strategy & APAC Sales, Mystifly

To register your interest for this session, please RSVP here.

Trend Watching: Trend-Driven Innovation- Consumer Trend Shaping the Future of Travel @ Presentation Hub, Basement 2
Oct 25 @ 12:00 pm – 1:00 pm

Trend Watching: Trend-Driven Innovation- Consumer Trend Shaping the Future of Travel

• Understand our Trend-Driven Innovation methodology on how you can identify and exceed consumer expectations by watching global best-in-class innovations
• Understand key drivers that are changing the behaviour and expectations of consumers in Asia and beyond and the implications and opportunities for businesses in the hospitality, travel, and tourism industry

Speaker: Nathania Christy , Insights & Community Lead, APAC, TrendWatching

To register your interest for this session, please RSVP here.

Destination Showcase: Korea Tourism Organisation @ Presentation Hub, Basement 2
Oct 25 @ 1:00 pm – 1:30 pm

Destination Showcase: Korea Tourism Organisation

Korea Tourism Organisation to share with you, the addition of latest MICE facilities in Korea, the latest trends and recommendations for team activities and cultural experiences that have to enlighten your MICE delegates in Korea.

To register your interest for this session, please RSVP here.

Food Waste: Innovations to address this widely misunderstood issue in the hospitality industry @ Responsible Tourism Hub, Basement 2
Oct 25 @ 1:00 pm – 1:30 pm

Food Waste: Innovations to address this widely misunderstood issue in the hospitality industry

The latest technologies, mobile applications and innovative holistic approaches can help tourism organisations measure, understand and address unsustainable practices, whilst reducing the negative socio-environmental impact of their operations and generate substantial benefits. We will focus on the lodging industry, exploring tangible solutions to a widely-overlooked issue: food waste.

Speaker: Benjamin Lephilibert, Founder, LightBlue Environmental Consulting

To register your interest for this session, please RSVP here.

Meetings and Incentive Session by ICESAP @ Begonia 3011, Level 3
Oct 25 @ 1:00 pm – 3:00 pm
MPI: Sales – Change Your Mindset: From Sales to Strategic Partner @ Knowledge Theatre, Basement 2
Oct 25 @ 1:00 pm – 2:30 pm

MPI: SALES –  Change Your Mindset: From Sales to Strategic Partner

The meeting cycle looks a lot different than it did 10 years ago, and the challenges meeting professionals face continue to stymie their progress and impede the success of their events. But what does that mean to you, the supplier? It means that you are no longer being tasked with just providing a product, but also with providing education, leadership and strategic solutions. Discover what challenges meeting professionals encounter regularly, and start thinking and brainstorming with your peers about how you can help your partner clients exceed their goals.

Learner Outcomes:

  • Learn about the challenges facing modern meeting and event professionals.
  • Discover how you can provide solutions to these challenges.
  • Begin to see yourself as a strategic partner and not a salesperson.

Speaker: Jessie States, CMM, Manager of professional development, Meeting Professionals International

To register your interest for this session, please RSVP here.

STR: Asia Pacific by the Numbers – A Regional Performance Update on Hospitality Industry @ MICE and Corporate Hub, Basement 2
Oct 25 @ 1:00 pm – 2:00 pm

STR: Asia Pacific by the Numbers – A Regional Performance Update on Hospitality Industry

STR: Asia Pacific Hotel Update – Yesterday, Today & Tomorrow

The APAC hotel industry is constantly evolving – hear STR’s latest performance updates and gain insights on how the booming midscale and serviced apartment segments are changing the market landscape. The session will include a deep-dive analysis on the region’s performance over the past two years, with discussions on what the future may have in store. 

Speaker: Fenady Uriarte, Regional Manager – Southeast Asia, STR

Why it’s time to stop saying ‘Do Not Disturb’

As alternative accommodation providers become increasingly popular, how can hotels embrace a changing market landscape? What can they learn from these newer business models? Join us for a discussion that will delve into how the accommodation sector is evolving and hear what industry pros think the future has in store.  

To register your interest for this session, please RSVP here.

Destination Showcase: Visit Finland @ Presentation Hub, Basement 2
Oct 25 @ 1:30 pm – 2:00 pm

From Northern Lights to Nightless Night and Midnight Sun – Symphony of extremes

Finland is known for magnificient winter experiences. But the country has a lot to offer also during the summer season. How about golfing in the nightless night, swimming in the lake with the midnight sun or experiencing world´s largest archipelago during the white nights? Come and hear more about Finland´s destinations and activities in summer time. 

Speaker: Heli Mende, Director, head of global sales promotion, Visit Finland

To register your interest for this session, please RSVP here.

Conference Session by The Food Bank Singapore @ Responsible and Tourism Hub, Basement 2
Oct 25 @ 2:00 pm – 3:00 pm

Conference Session by The Food Bank Singapore

The Food Bank Singapore acquires donated food, much of which would otherwise be wasted, from farms, manufacturers, distributors, retail stores, consumers, and other sources, and make it available to those in need through a network of member beneficiaries.

The Food Bank Singapore was set up by Nichol and Nicholas Ng, a pair of siblings running a food distribution business, FoodXervices Inc Pte Ltd. After observing the food industry for more than a decade, they realized the need for a food bank in Singapore. Founded in January 2012, we were given charity status in August 2012 (Co.Reg No: 201200654E) and IPC status in May 2015.

Our vision is to be the prevailing centralized coordinating organization for all food donations and to play a key role in the reduction of food wastage within the whole supply chain.

Speaker: Margarita Seah, Management Associate, The Food Bank Singapore

To register your interest for this session, please RSVP here.

Demystifying Airbnb for Corporate Travel Managers @ Level 3, Begonia Room 3102
Oct 25 @ 2:00 pm – 4:00 pm

Demystifying Airbnb for Corporate Travel Managers

In 2016, Airbnb’s business stays tripled in growth. Today, nearly 15% of nights booked on Airbnb are for work and we continue to see more and more business travelers, especially the millennial generation, embracing the sharing economy. Learn from thought leaders and corporate buyers on how Airbnb can be suitable (or not) to your travel program. Our 2-hour session will include an exclusive keynote report on the trend of Airbnb’s growth in Asia Pacific and external speakers to share their point of view on the sharing economy. We will also invite existing corporate buyers to share learnings on Airbnb was incorporated into their travel program and the benefits it has brought to their organizations.

Destination Showcase: Destination Norway @ Presentation Hub, Basement 2
Oct 25 @ 2:00 pm – 2:30 pm

To register your interest for this session, please RSVP here.

Destination Showcase: Come and be Inspired by Iceland @ Presentation Hub, Basement 2
Oct 25 @ 2:30 pm – 3:00 pm

Speaker: Thorleifur Thor Jonsson, Senior Manager Trade Delegations, Promote Iceland

To register your interest for this session, please RSVP here.

Qihan: Sanbot-as-a-Service @ Travel & Technology Hub, Basement 2
Oct 25 @ 2:30 pm – 3:00 pm

Qihan: Sanbot-as-a-Service

In this session, we will talk bout the advancements of robotics and AI and how it can improve businesses, particularly businesses in the retail industry. First, we will look at QIHAN’s open API robot, Sanbot, and discuss its features and how they can help businesses. Next, we will look at some case studies of Sanbot. Then, the session will focus on the brand new retail solutions program, MPS. We will talk about what problems MPS will help solve and how it will solve them. We will examine MPS’s features and a few MPS case studies. The session will wrap up with a sneak-peak of Sanbot’s new robot model, the S2. 

Speaker: Terence Teo, Group Managing Director , Anewtech Systems Pte Ltd

To register your interest for this session, please RSVP here.

Sharing Economy Singapore: Sharing Economy Impact on Tourism Industry Now and Future @ Travel & Technology Hub, Basement 2
Oct 25 @ 3:00 pm – 4:00 pm

Sharing Economy Singapore: Sharing Economy Impact on Tourism Industry Now and Future

Established in 2014, the The Sharing Economy Association (Singapore) is a business association for companies and organisations involved in the sharing economy. It aims to be the regional hub for companies and organisations involved in the sharing or collaborative economy. It plays a proactive role in representing the interests of the local business community and contributing to the economic, educational, and community development and build Singapore as a Sharing City.

Sharing Economy has revolutionise how people travel around the world since its founding in 2007. The waves of sharing economy populated Asia with many different sharing platform that changes how we book our hotels and transport in the new countries. With the using of smart technologies, Vanitee, MetroResidence and Mobike bring tourism to another level – and many positive impact on the social and economical.

Confirmed Panelists:

  • Lester Kang, Founding Partner & Head of Asset, MetroResidences
  • Sharon Meng, Singapore Country Manager,Mobike    
  • Douglas Gan, Founder and CEO. Vanitee

To register your interest for this session, please RSVP here.

SITE: What’s New? Changes in the Incentive Travel Industry @ Knowledge Theatre, Basement 2
Oct 25 @ 3:00 pm – 4:30 pm

SITE: What’s New? Changes in the Incentive Travel Industry

From the evolving economic climate to new technologies and generational shift, we live in an ever-changing world. We’ll take a look how these changes are affecting Incentive Travel program development and more!

  • Identify global trends in the Incentive Travel Industry
  • Learn how new trends are affecting Incentive Travel program design
  • Understand how to better adapt Incentive Travel Programs given these global trends

Speaker: Rajeev Kohli, CIS/ Joint Managing Director | Creative Travel, SITE, President 2016 – 2017

To register your interest for this session, please RSVP here.

Frost & Sullivan: Destination Marketing: Why should tourists visit you? @ Presentation Hub, Basement 2
Oct 25 @ 3:30 pm – 4:00 pm

Frost & Sullivan: Destination Marketing: Why should tourists visit you? 

We have never had as many tourists in human history as we have today. However, the potential of growth in tourism is still largely untapped. Cities/ regions/ countries have developed specific marketing campaigns using all possible adjectives to define their destinations. With so much choice, it has become difficult for potential tourists to differentiate between destinations. We asked these potential tourists as to what attracts them to a destination. The presentation will talk about the trends in destination marketing and the preferences of potential tourists.

Speaker: Abhineet Kaul,, Director,Public Sector & Government Asia-Pacific , Frost & Sullivan

To register your interest for this session, please RSVP here.

Zebra Design: Innovation in the Hospitality Industry through VR & AR – a new way to commercialize hotels @ Travel & Technology Hub, Basement 2
Oct 25 @ 4:00 pm – 4:30 pm

Zebra Design : Innovation in the Hospitality Industry through VR & AR – a new way to commercialize hotels

Virtual Reality started its development in the mid 1980′s however, it soon became apparent that the technology wasn’t ready yet. Today, many of the biggest tech companies in the world have launched a headset or are about to launch one; and with them a plethora of applications that are changing the way we do business, how we discover travel destinations and entertain ourselves; something similar happened when smartphones where launched, nobody could imagine how it would change our lives.

According to Digi Capital, Virtual Reality (VR) and Augmented Reality (AR) will be a 120 billion dollar industry by 2020. For the MICE and hospitality industry this represents an interesting business opportunity.

In this talk, Diego Herrera will share his experience on how to take advantage of this new technologies and how this trend can favor Hospitality.

  • The use of VR and real time event customization 
  • VR an innovative way of engaging 
  • New applications in Hospitality

Speaker: Diego Herrera, Co-Founder, CEO, Zebra Design SD

To register your interest for this session, please RSVP here.

Facebook: Travel in the mobile-first world @ Travel & Technology Hub, Basement 2
Oct 25 @ 4:30 pm – 5:00 pm

Facebook: Travel in the mobile-first world

The explosive growth of mobile has changed traveler behavior and further complicated the path to purchase. Building your brand today means thinking mobile-first – and making personal connections with consumers where they spend over 3 hours of their day. Learn how to efficiently acquire new customers with a powerful combination of personalisation and precision; and retarget and cross-sell travelers in an automated way. 

To register your interest for this session, please RSVP here.

Oct
26
Thu
GBTA Business Travel Day @ Begonia 3011, Level 3
Oct 26 @ 9:00 am – 6:00 pm

GBTA Business Travel Day - Agenda

The GBTA Asia Pacific Business Travel Forum @ ITB Asia will be a day of educational sessions with keynote presentations, research insights  & panel discussions primarily for corporate travel buyers.

09.00AM Registrations
09.30AM Welcome Address & Introductions
09.45AM GBTA BTI Outlook Asia – H1 2017
10.30AM Keynote - Business Travel Technology landscape in APAC
Presenter 
Frederic Saunier, Head Corporate IT APAC, Amadeus
11.00AM Globalizing in Asia – Navigating cultural & operational nuances

Globalizing to Asia & integrating Asia into a global travel program presents significant challenges . Asia is a very diverse and heterogeneous region with wide diversity in operational standards & cultural protocols . Navigating them and ensuring success requires special skills . This session will commence with a presentation & the panelists will then share their perspectives on strategies for success.

Session Presenter & Moderator -
Mr. Jaffles Pacheco,
Global Category Leader, Travel & Professional Services,
OC Oerlikon Management AG

Panelists
Mr. Victor Lim, Regional meeting & Travel Manager, IKEA

Mr. Gaurav Sundaram
President ProKonsul & Regional Director GBTA India

12.00PM Networking & Lunch Break
13.30PM Phocuswright Innovation Spotlight
This innovation roundtable will feature some of the smartest & most innovative start-ups in the business travel eco-system in Asia Pacific. This session will be delivered by Phocuswright
14.30PM Data & Analytics Best Practices in Procurement
Procurement success depends greatly securing & analysing the “right” data .With the information overload today , what are the resources that Business Travel managers can target for the most relevant & topical data. Which are the partners that they can count on to provide them relevant analysis so they can procure successfully. Should procurement leaders subscribe to independent third party data and analytics product?
15.15PM GBTA Sabre Traveller Friction Study
15.30PM Networking/Tea & Coffee
16.15PM Sharing Economy & Managed Travel programs – Challenges & Opportunities
The advent of multiple sharing economy partners is causing disruption n buying behaviour and traveller expectations .Business travel managers need to rethink their strategy in regards to accommodation and ground transportation. What are some of the biggest challenges and opportunities that these new partners offer. How should travel managers balance the demand for new sharing economy suppliers vis-a-vis the established conventional partners.
17.00PM Networking and Refreshments
18.00PM Close of Event

*Program subjected to change

Interested in sponsoring the one day Business Travel Forum? Contact Gaurav Sundaram at gaurav@prokonsul.in  / gsundaram@gbta.org   for sponsorship details.

HSMAI Revenue Strategy Training Workshop @ Begonia 3002, Level 3
Oct 26 @ 9:00 am – 11:00 am

HSMAI Revenue Strategy Training Workshop

A revenue strategy is critical to the success of a hotel’s revenue management philosophy. A revenue strategy allows the entire revenue team to discuss, strategies, and understand what the goals are for the hotel, and how to work towards these goals. It is also critical that the strategy is put into writing. By strategising with the team and documenting the revenue strategy a hotel is setup to ensure that the hotel looks out into the future and creates a long term measurable path for success.

Authors:

This course is created by Hoteliers, for Hoteliers. The leaders in hotels around the global have worked together to create a curriculum for people looking to grow their careers in revenue management.  This course was developed by the HSMAI Revenue Advisory Board with the kind support of IDeaS Revenue Management Solutions.

5 bullet points

  1. Strategy vs Tactics
  2. To understand how to create a successful revenue strategy;
  3. Different revenue strategies explained
  4. Creating a strategy to suit your property
  5. To understand how to measure the success of the revenue strategy once it has been implemented. 

Target audience

Anyone working in the commercial area of a hotel or accommodation property.  From Analyst level to Director level, owners of small properties and independent hotels, everyone will come out of this session with some solid strategies to improve their revenue, bookings and profit. 

A revenue strategy is critical to the success of a hotel’s revenue management philosophy. A revenue strategy allows the entire revenue team to discuss, strategise, and understand what the goals are for the hotel, and how to work towards these goals. It is also critical that the strategy is put into writing. By strategising with the team and documenting the revenue strategy a hotel is setup to ensure that the hotel looks out into the future and creates a long term measurable path for success.

This course is created by Hoteliers, for Hoteliers. The leaders in hotels around the global have worked together to create a curriculum for people looking to grow their careers in revenue management. This course was developed by the HSMAI Revenue Advisory Board with the kind support of IDeaS Revenue Management Solutions.

Trainers: 

  • Fabian Bartnick, Vice President, LodgIQ Ÿ- HSMAI Revenue Advisory Board Member
  • Tracy Dong, Lead Advisor Asia Pacific, IDeaS Revenue Solutions

Registration: https://www.eventbrite.com/e/hsmai-revenue-strategy-training-workshop-registration-34773185534?aff=itb

Halal in Travel Summit 2017 @ Begonia 3102
Oct 26 @ 9:30 am – 12:30 pm

Halal in Travel Summit 2017

ITB Asia, “Asia’s Leading Travel Trade Show”, has established a partnership with CrescentRating, the world’s leading authority on halal travel, after hosting the inaugural “Halal in Travel – Asia Summit” conference last year. CrescentRating will continue its participation in 2017 with a dedicated conference and interactive panel discussions to explore latest trends and challenges in the Muslim travel sector.
According to findings in the latest MasterCard-CrescentRating Global Muslim Travel Index (GMTI) 2017, the global Muslim travel market will continue to increase with the sector estimated to grow to US$220 billion in 2020. As seen from last year’s debut conference, tourism delegates from all over the world will stand to gain valuable insights in leveraging this fast-growing sector.

As part of ITB Asia, “Halal in Travel – Asia Summit 2017” conference will be held on 26th October 2017 and will have Mastercard and CrescentRating launch an exclusive report at the event. An exciting programme that examines key profiles and behaviour of Muslim travelers coupled with insights on an emerging Muslim traveler profile is also lined up with plenty of relevant opportunities for stakeholders to maximize this market.
With the in-depth experience CrescentRating has gained over the last eight years, the event aims to be a catalyst for new ideas and widening delegates’ perspectives towards the Muslim travel market and its significant subsect – Muslim Millennials. The event will be an excellent platform for delegates to network with the relevant partners in the food, fashion and travel sectors involved in attracting the Muslim travel market.

For more information including registration and sponsorship opportunities, visit www.crescentrating.com.

Key Topics of Discussion:

  • Key pointers/motivators of the Muslim travel market 
  • How Muslim Millennials are re-shaping the travel industry landscape 
  • Stakeholder strategies in attracting the Muslim traveler 
  • Digital and social media space in targeting the Muslim consumer 
  • Enhancing Muslim consumer experience in the food, travel and lifestyle sectors
Day 2 Keynote Panel @ Knowledge Theatre, Basement 2
Oct 26 @ 10:00 am – 11:00 am

Day 2 Keynote Panel

Our 2017 panel would focus on the trends and market conditions of the travel trade market and how OTAs are transforming travel through technology. 

Panelists:

  • Ike Anand, Vice President, Expedia
  • Min Yoon, CEO, Tidesquare
  • Amit Taneja, Chief Revenue Officer, Cleartrip
  • Ken Mishima, VP, eCommerce Strategy, iJTB.

To register your interest for this session, please RSVP here.

TravelSpends: Business Travel Cost Optimization through Real-Time Transaction Analytics @ MICE and Corporate Hub, Basement 2
Oct 26 @ 10:30 am – 11:00 am

TravelSpends: Business Travel Cost Optimization through Real-Time Transaction Analytics

TravelSpends will deliver a presentation on Business Travel Cost Optimization through Real-Time Transaction Analytics. Presentation will cover “The Why and How of Real Time transaction Analytics”. How analytics can drive decision making in terms of cost optimization. How benchmarking can support to set goals and drive results. Complexities associated with business travel costs and processes to manage the same. Green field approach in contracting for customization. Finally a detailed case study delivered as a tangible example for better understanding.

Speaker: Girish Nair, Founder, Executive Director, TravelSpends

 To register your interest for this session, please RSVP here.

30SecondsToFly: AI Innovation in Corporate Travel @ MICE and Corporate Hub, Basement 2
Oct 26 @ 11:00 am – 11:30 am

30SecondsToFly: AI Innovation in Corporate Travel

Leisure travel totally transformed during the internet revolution – now it is corporate travel’s turn to be disrupted.

Business travellers’ expectations are higher than ever: they want the same smart solutions as in leisure travel. Companies want greater insight in travel expenses. TMCs are squeezed between ever increasing operating cost and lower supplier commissions.

The increasing capacity of Artificial Intelligence is already radically changing the dynamics in the industry. How will Artificial Intelligence help to provide agent automation, generate travel management intelligence, supporting smart and personalized revenue management systems? How will travel agents and TMCs have to adapt to survive this 4th industrial revolution?

Speaker: Riccardo Vittoria, Co-Founder, President , 30SecondsToFly

 To register your interest for this session, please RSVP here.

CamConscious Tourism: What are the leadership demands in achieving financial sustainability in community-based tourism @ Responsible and Tourism Hub, Basement 2
Oct 26 @ 11:00 am – 11:30 am

CamConscious Tourism: What are the leadership demands in achieving financial sustainability in community-based tourism

Brought to you by: Wild Asia

This presentation examines the role leadership plays in successful community based tourism projects, and explores the type of leadership that is needed to achieve long-term sustainability.  Practical examples from Cambodia show, that empowerment of local communities is an essential part of this process, but is not necessarily the key to financial sustainability for most community-based tourism sites. By exploring the Cambodian experiences, and with the use of proven leadership theories we hope to examine barriers and opportunities for the future development of the sector.

 To register your interest for this session, please RSVP here.

Travel Wire Asia: Influencing Connected Travellers – Social Content Formats and Digital Distribution @ Presentation Hub, Basement 2
Oct 26 @ 11:00 am – 11:30 am

Travel Wire Asia: Influencing Connected Travellers – Social Content Formats and Digital Distribution

• Presenting case studies that highlight return on investment, we’ll look at how travel providers across the industry can increase their revenues by story-telling and digital engagement.
• We’ll look at emerging digital platforms and how they can be used by the various aspects of the industry.
• Finally, we’ll look at how your digital footprint can be increased in new markets.

To register your interest for this session, please RSVP here.

Tripfez: Muslim Millennials, The driving force of Tourism: Trends, opportunities, and how to capture this fast growing market segment @ Travel & Technology Hub, Basement 2
Oct 26 @ 11:00 am – 12:00 pm

Muslim Millennials, The driving force of Tourism: Trends, opportunities, and how to capture this fast growing market segment

Muslim Millennials, or Generation M as it is often referred to, is one of the fastest growing market segments in tourism in recent years. Understand the dynamics behind Muslim Millennials, what drives their decisions and which trends are arising to gain the attention of this group of travellers. Learn what it takes to capture the last frontier of travel.

To register your interest for this session, please RSVP here.

HSMAI Digital & Distribution Training Workshop @ Begonia 3002, Level 3
Oct 26 @ 12:00 pm – 2:00 pm

 

HSMAI Digital & Distribution Training Workshop 

This session will cover the areas of Digital and Distribution for hotels and accommodation properties. Learn about distribution and how you can use digital channels to improve your revenue, bookings and profit. 

This course was created by Hoteliers, for Hoteliers. The leaders in hotels around the global have worked together to create a curriculum for people looking to grow their careers in Revenue, Digital and Distribution. This course was developed by the HSMAI Digital Marketing Council.

5 bullet points of key topics of discussion

  1. The definition of Digital and Distribution within the Accommodation sector
  2. Inventory and how it is managed 
  3. The types of distribution channels
  4. The factors of the Cost of Sale
  5. The important role of technology in a Distribution Strategy

Targeted Audience

Anyone working in the commercial area of a hotel or accommodation property.  From Analyst level to Director level, owners of small properties and independent hotels, everyone will come out of this session with some solid strategies to improve their revenue, bookings and profit. 

Trainer:

Maria Taylor, Regional Vice President , TravelClick & HSMAI Asia Pacific Board 

Registration: https://digitalworkshopsingapore.eventbrite.com/?aff=itb  

MPI: Event Tech – The Meeting of the Future @ Knowledge Theatre, Basement 2
Oct 26 @ 1:00 pm – 2:30 pm

MPI: Event Tech – The Meeting of the Future

What do Pokémon Go, driverless cars and the Internet of Things have to do with the meeting and event industry? They’re all technologies disrupting how we do business. Twenty years ago, having a mobile phone was optional, hotels took room reservations via telex machines and the only way to be social online was to join an AOL chat room. Now everyone with a smartphone is walking around with a fully-loaded production studio in their pocket, social-sharing what they experience with people who are only virtually there. What will meetings and events look like 20 years from now?

Learner Outcomes:

  • Analyze the behavioral science behind today’s hottest technology trends.
  • Understand how next-generation technology can be immediately applied to meetings and events.
  • Evaluate the ways in which these technologies might disrupt the industry and the way people engage face-to-face in the future.

Speaker: Jessie States, CMM, Manager of professional development, Meeting Professionals International

To register your interest for this session, please RSVP here.

OTOAI: Outbound Travel from India Focusing on Every Segment @ MICE and Corporate Hub, Basement 2
Oct 26 @ 1:00 pm – 1:30 pm

OTOAI: Outbound Travel from India Focusing on Every Segment

  • FIT, MICE, Family groups, Young Indians and Weddings
  • What should the service providers know about the people and the occasions
  • Social and cultural norms
  • Behavioral norms of customer and the companies involved that suppliers must get aware before they deal with Indian clients.

Speaker: Guldeep Singh Sahni, President , Outbound Tour Operators Association of India(OTOAI)

To register your interest for this session, please RSVP here.

Destination Showcase: Indonesia @ Presentation Hub, Basement 2
Oct 26 @ 1:30 pm – 2:00 pm

Tourism Development Investment Opportunities Lake Toba

Indonesia Tourism Minister Arief Yahya, has set up 10 tourist destinations as a priority to be developed in order to be at least as aligned and developed as tourism in Bali. Regional tourism destinations such as Lake Toba in North Sumatera, Belitung, Tanjung Lesung, the Thousand Islands, Borobudur, Mount Bromo, Mandalika Lombok, Komod Island, Wakatobi National Park and Morotai which each uniqueness will be put forward on Government’s promotion to prospective tourist, both domestic and foreign. The 10 New Bali management will be assigned to each Board Authority whose primary task will be to build Special Economic zones of Tourism in those areas. The Board of Authority established in each of these tourist destinations is going to build tourist amenities like hotel, resort, golf course, restaurants, convention centers, leisure parks and various other facilities. Lake Toba Tourism Board is one of tourism board authority has been released on November 2016.

 Lake Toba is the largest volcanic lake in the world and the second largest lake in the world after Victoria Lake in Africa. Lake Toba also one out of ten deepest lake in the world, reaching around 500 meters deep.  Lake Toba was formed by three major eruptions 900.000 years ago, 500.000 years ago, and 75,000 years ago. Taht caused historical records through the evolution of human, flora and fauna. There are total of 45 Geo-Sites within 4 Geo-Area. Those are Porsea Caldera, Haranggaol Caldera, Sibanda Caldera and Samosir Caldera. Samosir is an island in the middle of Lake Toba has area of 64,000 hectares or similar in size to the country of Singapore.

To register your interest for this session, please RSVP here.

Meng Tu: Visual Revolution – Scene changes booking @ Travel& Technology Hub, Basement 2
Oct 26 @ 2:00 pm – 2:30 pm

Meng Tu: Visual Revolution – Scene changes booking 

VR is a kind of photo shooting & displaying technology which shows whole scene of a space. It is developing fast in travel industry recent years. Some of the largest OTA and group hotels are investing in improving online room-picking experience by implementing VR and digital maps. However, the large cost and complexity of this job has seriously delayed their cost and stopped some other OTA & hotels with limited budget and energy.

 Mengtu Travel, as a wholesaler in travel industry wants to take VR for all hotels and distribute them to our customers. We are ready to cover the costs and also have the ability to integrate these resources with our B2B booking system. All customers can get access to these resources through links or API and use them in their own platforms.

 With all these efforts, Mengtu believes that we can improve the online room-picking experience for travelers around the world.

Speaker: Vivian Qin, Co-Founder & COO, Hunan Mengtu Travel Technology

To register your interest for this session, please RSVP here.

Corporate Travel Management: Managing The New Corporate Travel Lifestyle. Bleisure @ MICE and Corporate Hub, Basement 2
Oct 26 @ 2:30 pm – 3:30 pm

Corporate Travel Management: Managing The New Corporate Travel Lifestyle. Bleisure 

‘Bleisure,’ has been the new buzzword in travel industry of recent times, typically speaking of travelers combining their business trip and injecting some fun with some leisure time. This trend is here to stay. As corporate travel evolves, this session will provide insights on how ‘millennial’ travel brands are increasingly relevant, the incorporation of ‘Bleisure’ into travel polices and how to successfully manage ‘Bleisure’.   

Speaker: Eugene Tan, General Manager, Corporate Travel Management

To register your interest for this session, please RSVP here.

Gaia Discovery : Upside Down, Inside Out: Re-thinking Development in Tourism @ Responsible Tourism Hub, Basement 2
Oct 26 @ 2:30 pm – 3:00 pm

 

Gaia Discovery : Upside Down, Inside Out: Re-thinking Development in Tourism

Brought to you by: Wild Asia

For better or worse, tourism-related development has impacts. These short-  and long-term impacts occur on many aspects of the society and the environment, sometimes, more often than what meets the eye. Mallika Naguran brings true stories that speak of the potentials and pitfalls of development related to Asia Pacific tourism. She will also suggest novel ways to develop people alongside infrastructure in tourism and travel.

 To register your interest for this session, please RSVP here.

HSMAI Conference & Events Sales Training Workshop @ Begonia 3002, Level 3
Oct 26 @ 2:30 pm – 5:30 pm

HSMAI Conference & Events Sales training Workshop 

This session is targeted at salespeople for event venues.  Learn how to improve your sales style and increase conversion from RFP’s. 

Brands / Organisations were not important in a Customers evaluation of a successful Event. Instead it was the flexibility and people skills of the Event Organiser that were deemed the most important qualities of any successful event.

The top 5 skills needed, according to a survey conducted on LinkedIn are:

  1. Flexibility
  2. People Skills
  3. Organization Skills
  4. Passion
  5. Time Management

5 bullet points of key topics of discussion

  1. Improve your Market mix with better returns on your conference and events space
  2. Improve sales style and success
  3. Increase customer satisfaction
  4. Improve you approach in “closing the sale”
  5. Improve you and your team’s customer experience delivery.

Targeted Audience

This session is for anyone involved in selling and/or organizing conferences and events at their venue, and for those who manage the Conference & Events Sales team.   

Registration: https://hsmaianditbconferencesales.eventbrite.com/?aff=itb

Savioke : Hospitality is at Risk – Robotics to the Rescue! @ Travel & Technology Hub, Basement 2
Oct 26 @ 2:30 pm – 3:00 pm

Savioke : Hospitality is at Risk – Robotics to the Rescue!

The hospitality industry is at risk from all sides — rising costs, increasing customer expectations, fierce competition, and more. Can robotic automation, especially of non value-added tasks, help the industry solve the problem? I think so and will be sharing perspectives on the benefits of robotics for hospitality, as well key takeaways from Savioke’s pilot project at M Social, Asia’s first deployment of front-of-house service robots.

Key Topics of Discussion:

  • Industry risks
  • Benefits of robotics in hospitality
  • Pilot Project key takeaways
  • Meet Relay

Targeted Audience: Property and Business Owners, Property GMs, Operations and Sales Leadership

Speaker: Matthew Festo, Singapore Country Manager, Savioke

To register your interest for this session, please RSVP here.

Hiverlab: Virtual Reality & Tourism @ Travel and Technology Hub, Basement 2
Oct 26 @ 3:00 pm – 4:00 pm

Hiverlab: Virtual Reality & Tourism

Virtual reality has revolutionized the way we experience the world. Bridging technology and storytelling, virtual reality has transformed the way we work, play, communicate, and interact with the world around. With over 50 million VR devices in homes and businesses, and with the numbers increasing significantly every day, what exactly does this mean for the travel business? And how can we utilize virtual reality in this sector?

Currently, in the tourism industry, VR has mostly been used in promotional and marketing materials, hotel and accommodation visualization, and for training purposes. Hiverlab has collaborated with hotels and other organizations to create interactive VR experiences of their buildings and accommodations. Using interactive icons in the system, users and clients can “walk-through” the area, and view the space in 360° without actually being on site. For an industry focussed on selling experiences, virtual reality and its immersive content could potentially be an incredibly powerful tool.

We believe that virtual reality is still in its infancy, and that there are still many possible paths to venture into. Guided virtual tours are a potential area that could be explored. Whether virtual reality is a boon or a bane to the travel industry remains to be answered. Regardless, virtual reality is here to stay, and the time to use it has never been better. Hiverlab will be sharing about the current uses of VR in tourism, its potential uses, and what it all means for the future of this industry.

Speaker: Ender Jiang, Founder, Hiverlab

To register your interest for this session, please RSVP here.

SITE: Incentive Travel Planning and Logistics @ Knowledge Theatre, Basement 2
Oct 26 @ 3:00 pm – 4:30 pm

SITE: Incentive Travel Planning and Logistics

In this course, participants discuss the planning phases crucial for incentive travel program management and review proven resolutions that mitigate common risks inherent in incentive travel. This course also provides project management strategies to help the Incentive Travel professional manage incentive travel programs more efficiently and effectively.

  • Plan an incentive travel program from definition through final evaluation
  • Identify the key logistical details involved in managing an incentive travel program
  • Learn project management strategies to help Incentive Travel professionals plan, manage and execute more effectively

Speaker: Rajeev Kohli, CIS/ Joint Managing Director | Creative Travel, SITE, President 2016 – 2017

To register your interest for this session, please RSVP here.

10th TravelMole Asia Pacific Awards 2017 @ Travel and Technology Hub, Basement 2
Oct 26 @ 4:00 pm – 5:00 pm

10th TravelMole Asia Pacific Awards 2017

In association with ITB Asia 2017, the TravelMole Asia Pacific Awards 2017 celebrates its 10th year anniversary, recognizing excellence of travel industry vendors, destinations, resellers, technology and payment solution providers, whose websites, ecommerce, social media, mobile and IT deployment represent the best of the best.

TravelMole’s 75,000 Asia Pacific travel industry members and subscribers can all nominate for companies of their choice for any of the Award categories below July 17 – September 1. An expert panel of judges then selects the shortlists by September 8th from which TravelMole members and subscribers vote to determine the winners, which are announced at the Award ceremonies at ITB Asia on October 26th:

  • Best Airline Website
  • Best Cruise Website
  • Best Destination Website
  • Best Hotel Resort Website
  • Best Online Travel Agency – Accommodations
  • Best Online Travel Agency Website
  • Best Responsible Tourism Website
  • Best Tour Operator Website
  • Best Tours & Activities Website
  • Best Travel Mobile App
  • Best Travel Payment Solution Provider
  • Best Travel Technology Provider
  • Best Travel Wholesaler Solution
  • Most Exciting New Startup

TravelMole.com is an online community for travel industry professionals around the world, founded in UK 19 years ago. TravelMole has over 100,000 travel trade members and subscribers to its UK daily newswire; 75,000 for the Asia Pacific, Australia and India newswire; and 85,000 for the daily USA newswire, generating in excess of 2 million page views each month to www.TravelMole.com.
TravelMole Media Group partners with the Who’s Who of travel suppliers, wholesalers destinations, and travel and payment technology providers across the globe for promoting their travel and tourism products and services.

Targeted Audience: Travel industry professionals involved with travel and tourism in Asia Pacific.

To register your interest for this session, please RSVP here.