Conference

Oct
25
Wed
ITB Asia 2017: Opening Keynote @ Begonia 3011, Level 3
Oct 25 @ 9:00 am – 10:00 am

2017 Keynote Discussion – Artificial Intelligence 

Join IBM Asia Pacific and Google in understanding more on Artificial Intelligence in the travel and hospitality industry.

 Tony Menezes Rob Torres
 Vice President, Industrial & Distribution
Sector
 Managing Director of Advertising & Marketing
 IBM Asia Pacific  Google
Conference Session by TravelDaily China @ Begonia 3102, Level 3
Oct 25 @ 10:00 am – 12:00 pm
ITB Asia 2017: Buyer’s Briefing @ Begonia 3011, Level 3
Oct 25 @ 10:00 am – 10:30 am
Amex: Emerging Marketings and How They Are Impacting the Events Industry in Asia @ Basement 2
Oct 25 @ 10:30 am – 11:30 am

Amex: Emerging Marketings and How They Are Impacting the Events Industry in Asia

The meetings business in emerging countries has grown significantly in recent years, as these economies have increased in importance. In this session, we’ll take a look at some popular emerging cities around APAC for M&E. We will also review the five aspects to meeting planning that are imperative for planners to focus on in order to ensure their meeting goes smoothly in an emerging country: security, technology, transportation, food & beverage, and payments.

Greenview: 2017 Green Lodging Report @ Basement 2
Oct 25 @ 10:30 am – 11:30 am

Greenview: 2017 Green Lodging Report

In this session, Grace Kang, Managing Partner of Greenview will be presenting the 2017 results and findings from the 2017 Green Lodging Trends Report. The Green Lodging Trends Report is the lodging industry’s annual exercise to assess and benchmark sustainable best practices across hotels worldwide. Updated annually and with the support of hotel industry partners including the world’s largest green hotel certifications, the Green Lodging Trends Report helps discover innovative hotel efforts that should be recognized and can benefit peers, and shows what’s trending each year. All hotels participate for free and receive a complimentary and confidential compare report to benchmark themselves against their peers in ten categories including indoor air quality, energy management, water conservation, waste management, kitchen & laundry, staff involvement, communication, guest engagement, and community. In the 2017 Report, we will be covering over 100 sustainable practices related to reducing cost, enhancing guest experiencing and retaining employees. The 2016 Report included data collected from 2,161 hotels located in 44 countries. The 2017 Survey is open through June 15th. We expect the number of participating hotels to grow to about 3,000 for the 2017 Report. 

 

Sabre: Winning through Customer Service @ Basement 2
Oct 25 @ 10:30 am – 11:30 am

Sabre: Winning through Customer Service

Excelling at customer service can both entail improving operational efficiency while simultaneously creating opportunities to enhance revenues. A key success factor in elevating customer experience and building lasting relationships, however, is the ability to first drill down, define and uncover the problems that matter most to your customers. Find out how both suppliers and travel agencies can deliver world class customer experience through deploying reactive and proactive service offerings.

GfK: Millennial Reshaping the Travel Landscape @ Sands and Expo Convention Center, Basement 2
Oct 25 @ 11:00 am – 12:00 pm

Gfk: Millennial Reshaping the Travel Landscape

The Millennial, a generation of 18-35 year olds are marrying later, if at all and delaying house purchase. In 2014, this group overtook the Baby Boomers (those aged 50-69) as the largest population of travelers globally. What does this mean for the travel industry? GfK will also further look into the growing Muslim travelers market and how to make the most of these new opportunities. Comprehensive market intelligence have shown the difference between success and failure for industry players seizing opportunities with different segments of the Millennial, thus understanding their Omni-channel behaviors becomes critical.

Huone: Creative Meeting Spaces – A Game Changer in the MICE Industry @ Basement 2
Oct 25 @ 11:30 am – 12:00 pm

Huone: Creative Meeting Spaces – A Game Changer in the MICE Industry

Meetings, when done right, are powerful business builders: relationships are created or enhanced, thinking is stimulated and attendees leave with actionable ideas to boost their work performance. Done wrong, meetings aren’t just boring – they cost a lot of money. Find out how creative meeting spaces maximises your return on meetings from Joewin Tan, CEO of Huone Singapore and Founder of Linear Dots Production.

International Tourism Partnership: Tourism and the Sustainable Development Goals – what is your contribution @ Basement 2
Oct 25 @ 11:30 am – 12:00 pm

International Tourism Partnership: Tourism and the Sustainable Development Goals – what is your contribution

The United Nations Sustainable Development Goals (SDGs) present a unique opportunity for the tourism industry to demonstrate its contribution to sustainable growth and a fairer future for all, but few are really using this opportunity to date.  ITP (the International Tourism Partnership) believes that the hotel industry can be a force for good and make a positive contribution to the SDGs and to the COP21 climate agreements and is demonstrating that by working together we can drive change further and faster than on our own. Join our discussion to see how you can better quantify your impact and contribution to the SDGs.

Trend Watching: Trend-Driven Innovation- Consumer Trend Shaping the Future of Travel @ Basement 2
Oct 25 @ 12:00 pm – 1:00 pm

Trend Watching: Trend-Driven Innovation- Consumer Trend Shaping the Future of Travel

• Understand our Trend-Driven Innovation methodology on how you can identify and exceed consumer expectations by watching global best-in-class innovations
• Understand key drivers that are changing the behaviour and expectations of consumers in Asia and beyond and the implications and opportunities for businesses in the hospitality, travel, and tourism industry

Destination Showcase: Korea Tourism Organisation @ Basement 2
Oct 25 @ 1:00 pm – 1:30 pm
Food Waste: Innovations to address this widely misunderstood issue in the hospitality industry @ Basement 2
Oct 25 @ 1:00 pm – 1:30 pm

Food Waste: Innovations to address this widely misunderstood issue in the hospitality industry

The latest technologies, mobile applications and innovative holistic approaches can help tourism organisations measure, understand and address unsustainable practices, whilst reducing the negative socio-environmental impact of their operations and generate substantial benefits. We will focus on the lodging industry, exploring tangible solutions to a widely-overlooked issue: food waste.

Meetings and Incentive Session by ICESAP @ Level 3, Begonia 3011
Oct 25 @ 1:00 pm – 3:00 pm
MPI: Sales – Change Your Mindset: From Sales to Strategic Partner @ Basement 2
Oct 25 @ 1:00 pm – 2:30 pm

MPI: SALES –  Change Your Mindset: From Sales to Strategic Partner

The meeting cycle looks a lot different than it did 10 years ago, and the challenges meeting professionals face continue to stymie their progress and impede the success of their events. But what does that mean to you, the supplier? It means that you are no longer being tasked with just providing a product, but also with providing education, leadership and strategic solutions. Discover what challenges meeting professionals encounter regularly, and start thinking and brainstorming with your peers about how you can help your partner clients exceed their goals.

Learner Outcomes:

  • Learn about the challenges facing modern meeting and event professionals.
  • Discover how you can provide solutions to these challenges.
  • Begin to see yourself as a strategic partner and not a salesperson.
STR: Asia Pacific by the Numbers – A Regional Performance Update on Hospitality Industry @ Basement 2
Oct 25 @ 1:00 pm – 2:00 pm
Destination Showcase: Visit Finland @ Basement 2
Oct 25 @ 1:30 pm – 2:00 pm
Demystifying Airbnb for Corporate Travel Managers @ Level 3, Begonia Room 3102
Oct 25 @ 2:00 pm – 4:00 pm

Demystifying Airbnb for Corporate Travel Managers

In 2016, Airbnb’s business stays tripled in growth. Today, nearly 15% of nights booked on Airbnb are for work and we continue to see more and more business travelers, especially the millennial generation, embracing the sharing economy. Learn from thought leaders and corporate buyers on how Airbnb can be suitable (or not) to your travel program. Our 2-hour session will include an exclusive keynote report on the trend of Airbnb’s growth in Asia Pacific and external speakers to share their point of view on the sharing economy. We will also invite existing corporate buyers to share learnings on Airbnb was incorporated into their travel program and the benefits it has brought to their organizations.

Destination Showcase: Visit Norway @ Basement 2
Oct 25 @ 2:00 pm – 2:30 pm
Destination Showcase: Hilton Makkah Convention Hotel @ Basement 2
Oct 25 @ 2:30 pm – 3:00 pm
Qihan: Sanbot-as-a-Service @ Sands and Expo Convention Center, Basement 2
Oct 25 @ 2:30 pm – 3:00 pm

Qihan: Sanbot-as-a-Service

In this session, we will talk bout the advancements of robotics and AI and how it can improve businesses, particularly businesses in the retail industry. First, we will look at QIHAN’s open API robot, Sanbot, and discuss its features and how they can help businesses. Next, we will look at some case studies of Sanbot. Then, the session will focus on the brand new retail solutions program, MPS. We will talk about what problems MPS will help solve and how it will solve them. We will examine MPS’s features and a few MPS case studies. The session will wrap up with a sneak-peak of Sanbot’s new robot model, the S2. 

Destination Showcase: Come and be Inspired by Iceland @ Basement 2
Oct 25 @ 3:00 pm – 3:30 pm
Sharing Economy Singapore: Sharing Economy Impact on Tourism Industry Now and Future @ Sands and Expo Convention Center, Basement 2
Oct 25 @ 3:00 pm – 4:00 pm

Sharing Economy Singapore: Sharing Economy Impact on Tourism Industry Now and Future

Established in 2014, the The Sharing Economy Association (Singapore) is a business association for companies and organisations involved in the sharing economy. It aims to be  he regional hub for companies and organisations involved in the sharing or collaborative economy. It plays a proactive role in representing the interests of the local business community and contributing to the economic, educational, and community development and build Singapore as a Sharing City.

Sharing Economy has revolutionise how people travel around the world since its founding in 2007. The waves of sharing economy populated Asia with many different sharing platform that changes how we book our hotels and transport in the new countries. With the using of smart technologies, Grab, MetroResidence and Mobike bring tourism to another level – and many positive impact on the social and economical.

SITE: What’s New? Changes in the Incentive Travel Industry @ Sands Expo and Convention Centre, Basement 2
Oct 25 @ 3:00 pm – 4:30 pm

SITE: What’s New? Changes in the Incentive Travel Industry

From the evolving economic climate to new technologies and generational shift, we live in an ever-changing world. We’ll take a look how these changes are affecting Incentive Travel program development and more!

Key Discussion Points:

  • Identify global trends in the Incentive Travel Industry
  • Learn how new trends are affecting Incentive Travel program design
  • Understand how to better adapt Incentive Travel Programs given these global trends
Frost & Sullivan: Destination Marketing: Why should tourists visit you? @ Sands and Expo Convention Center, Basement 2
Oct 25 @ 3:30 pm – 4:00 pm

Frost & Sullivan: Destination Marketing: Why should tourists visit you? 

We have never had as many tourists in human history as we have today. However, the potential of growth in tourism is still largely untapped. Cities/ regions/ countries have developed specific marketing campaigns using all possible adjectives to define their destinations. With so much choice, it has become difficult for potential tourists to differentiate between destinations. We asked these potential tourists as to what attracts them to a destination. The presentation will talk about the trends in destination marketing and the preferences of potential tourists.

Zebra Design: Innovation in the Hospitality Industry through VR & AR – a new way to commercialize hotels @ Basement 2
Oct 25 @ 4:00 pm – 4:30 pm

Zebra Design : Innovation in the Hospitality Industry through VR & AR – a new way to commercialize hotels

Virtual Reality started its development in the mid 1980′s however, it soon became apparent that the technology wasn’t ready yet. Today, many of the biggest tech companies in the world have launched a headset or are about to launch one; and with them a plethora of applications that are changing the way we do business, how we discover travel destinations and entertain ourselves; something similar happened when smartphones where launched, nobody could imagine how it would change our lives.

According to Digi Capital, Virtual Reality (VR) and Augmented Reality (AR) will be a 120 billion dollar industry by 2020. For the MICE and hospitality industry this represents an interesting business opportunity.

In this talk, Diego Herrera will share his experience on how to take advantage of this new technologies and how this trend can favor Hospitality.

  • The use of VR and real time event customization 
  • VR an innovative way of engaging 
  • New applications in Hospitality
Facebook: Travel in the mobile-first world @ Sands and Expo Convention Center, Basement 2
Oct 25 @ 4:30 pm – 5:00 pm

Facebook: Travel in the mobile-first world

The explosive growth of mobile has changed traveler behavior and further complicated the path to purchase. Building your brand today means thinking mobile-first – and making personal connections with consumers where they spend over 3 hours of their day. Learn how to efficiently acquire new customers with a powerful combination of personalisation and precision; and retarget and cross-sell travelers in an automated way. 

Oct
26
Thu
GBTA Business Travel Day @ Begonia 3011, Level 3
Oct 26 @ 9:00 am – 6:00 pm

GBTA Business Travel Day - Agenda

The GBTA Asia Pacific Business Travel Forum @ ITB Asia will be a day of educational sessions with keynote presentations, research insights  & panel discussions primarily for corporate travel buyers.

09.00AM Registrations
09.30AM Welcome Address & Introductions
09.45AM GBTA BTI Outlook Asia – H1 2017
10.30AM Keynote - Business Travel Technology landscape in APAC
Presenter 
Frederic Saunier, Head Corporate IT APAC, Amadeus
11.00AM Globalizing in Asia – Navigating cultural & operational nuances

Globalizing to Asia & integrating Asia into a global travel program presents significant challenges . Asia is a very diverse and heterogeneous region with wide diversity in operational standards & cultural protocols . Navigating them and ensuring success requires special skills . This session will commence with a presentation & the panelists will then share their perspectives on strategies for success.

Session Presenter & Moderator -
Mr. Jaffles Pacheco,
Global Category Leader, Travel & Professional Services,
OC Oerlikon Management AG

Panelists
Mr. Victor Lim, Regional meeting & Travel Manager, IKEA

Mr. Gaurav Sundaram
President ProKonsul & Regional Director GBTA India

12.00PM Networking & Lunch Break
13.30PM Phocuswright Innovation Spotlight
This innovation roundtable will feature some of the smartest & most innovative start-ups in the business travel eco-system in Asia Pacific. This session will be delivered by Phocuswright
14.30PM Data & Analytics Best Practices in Procurement
Procurement success depends greatly securing & analysing the “right” data .With the information overload today , what are the resources that Business Travel managers can target for the most relevant & topical data. Which are the partners that they can count on to provide them relevant analysis so they can procure successfully. Should procurement leaders subscribe to independent third party data and analytics product?
15.15PM GBTA Sabre Traveller Friction Study
15.30PM Networking/Tea & Coffee
16.15PM Sharing Economy & Managed Travel programs – Challenges & Opportunities
The advent of multiple sharing economy partners is causing disruption n buying behaviour and traveller expectations .Business travel managers need to rethink their strategy in regards to accommodation and ground transportation. What are some of the biggest challenges and opportunities that these new partners offer. How should travel managers balance the demand for new sharing economy suppliers vis-a-vis the established conventional partners.
17.00PM Networking and Refreshments
18.00PM Close of Event

*Program subjected to change

Interested in sponsoring the one day Business Travel Forum? Contact Gaurav Sundaram at gaurav@prokonsul.in  / gsundaram@gbta.org   for sponsorship details.

HSMAI Revenue Strategy Training Workshop @ Begonia 3002, Level 3
Oct 26 @ 9:00 am – 11:00 am

HSMAI Revenue Strategy Training Workshop

A revenue strategy is critical to the success of a hotel’s revenue management philosophy. A revenue strategy allows the entire revenue team to discuss, strategise, and understand what the goals are for the hotel, and how to work towards these goals. It is also critical that the strategy is put into writing. By strategising with the team and documenting the revenue strategy a hotel is setup to ensure that the hotel looks out into the future and creates a long term measurable path for success.

This course is created by Hoteliers, for Hoteliers. The leaders in hotels around the global have worked together to create a curriculum for people looking to grow their careers in revenue management. This course was developed by the HSMAI Revenue Advisory Board with the kind support of IDeaS Revenue Management Solutions.

Key Topics of Discussion:

  • Strategy vs Tactics
  • To understand how to create a successful revenue strategy;
  • Different revenue strategies explained
  • Creating a strategy to suit your property
  • To understand how to measure the success of the revenue strategy once it has been implemented.

Target audience:
Anyone working in the commercial area of a hotel or accommodation property. From Analyst level to Director level, owners of small properties and independent hotels, everyone will come out of this session with some solid strategies to improve their revenue, bookings and profit.

Registration: https://www.eventbrite.com/e/hsmai-revenue-strategy-training-workshop-registration-34773185534?aff=itb

 

 

Halal in Travel Summit 2017 @ Begonia 3102
Oct 26 @ 9:30 am – 12:30 pm

Halal in Travel Summit 2017

ITB Asia, “Asia’s Leading Travel Trade Show”, has established a partnership with CrescentRating, the world’s leading authority on halal travel, after hosting the inaugural “Halal in Travel – Asia Summit” conference last year. CrescentRating will continue its participation in 2017 with a dedicated conference and interactive panel discussions to explore latest trends and challenges in the Muslim travel sector.
According to findings in the latest MasterCard-CrescentRating Global Muslim Travel Index (GMTI) 2017, the global Muslim travel market will continue to increase with the sector estimated to grow to US$220 billion in 2020. As seen from last year’s debut conference, tourism delegates from all over the world will stand to gain valuable insights in leveraging this fast-growing sector.

As part of ITB Asia, “Halal in Travel – Asia Summit 2017” conference will be held on 26th October 2017 and will have Mastercard and CrescentRating launch an exclusive report at the event. An exciting programme that examines key profiles and behaviour of Muslim travelers coupled with insights on an emerging Muslim traveler profile is also lined up with plenty of relevant opportunities for stakeholders to maximize this market.
With the in-depth experience CrescentRating has gained over the last eight years, the event aims to be a catalyst for new ideas and widening delegates’ perspectives towards the Muslim travel market and its significant subsect – Muslim Millennials. The event will be an excellent platform for delegates to network with the relevant partners in the food, fashion and travel sectors involved in attracting the Muslim travel market.

For more information including registration and sponsorship opportunities, visit www.crescentrating.com.

Key Topics of Discussion:

  • Key pointers/motivators of the Muslim travel market 
  • How Muslim Millennials are re-shaping the travel industry landscape 
  • Stakeholder strategies in attracting the Muslim traveler 
  • Digital and social media space in targeting the Muslim consumer 
  • Enhancing Muslim consumer experience in the food, travel and lifestyle sectors
Day 2 Keynote Panel @ Basement 2
Oct 26 @ 10:00 am – 11:00 am
Wild Asia: Responsible Tourism Events @ Basement 2
Oct 26 @ 10:00 am – 5:00 pm

Wild Asia – Call for Speakers 2017

Wild Asia is currently looking for change-makers in the tourism industry to speak up and inspire others! Interested in being part of the Responsible Tourism Events at ITB Asia 2017? Submit your speaking interest at http://bit.ly/rtspeakers  by 14th July 2017.

TravelSpends: Business Travel Cost Optimization through Real-Time Transaction Analytics @ Basement 2
Oct 26 @ 10:30 am – 11:00 am

TravelSpends: Business Travel Cost Optimization through Real-Time Transaction Analytics

TravelSpends will deliver a presentation on Business Travel Cost Optimization through Real-Time Transaction Analytics. Presentation will cover “The Why and How of Real Time transaction Analytics”. How analytics can drive decision making in terms of cost optimization. How benchmarking can support to set goals and drive results. Complexities associated with business travel costs and processes to manage the same. Green field approach in contracting for customization. Finally a detailed case study delivered as a tangible example for better understanding.

 

Conference Session by 30 Seconds to Fly @ Basement 2
Oct 26 @ 11:00 am – 11:30 am

Conference Session by 30 Seconds to Fly

Leisure travel totally transformed during the internet revolution – now it is corporate travel’s turn to be disrupted.

Business travellers’ expectations are higher than ever: they want the same smart solutions as in leisure travel. Companies want greater insight in travel expenses. TMCs are squeezed between ever increasing operating cost and lower supplier commissions.

The increasing capacity of Artificial Intelligence is already radically changing the dynamics in the industry. How will Artificial Intelligence help to provide agent automation, generate travel management intelligence, supporting smart and personalized revenue management systems? How will travel agents and TMCs have to adapt to survive this 4th industrial revolution?

 

Travel Wire Asia: Influencing Connected Travellers – Social Content Formats and Digital Distribution @ Basement 2
Oct 26 @ 11:00 am – 11:30 am

Travel Wire Asia: Influencing Connected Travellers – Social Content Formats and Digital Distribution

• Presenting case studies that highlight return on investment, we’ll look at how travel providers across the industry can increase their revenues by story-telling and digital engagement.
• We’ll look at emerging digital platforms and how they can be used by the various aspects of the industry.
• Finally, we’ll look at how your digital footprint can be increased in new markets.

Tripfez: The Global Economic Impact of Muslim Travel, Challenges and Potential of the Fastest Growing Segment of Travel @ Basement 2
Oct 26 @ 11:00 am – 12:00 pm
HSMAI Digital & Distribution Training Workshop @ Begonia 3002, Level 3
Oct 26 @ 12:00 pm – 2:00 pm

 

HSMAI Digital & Distribution Training Workshop 

This session will cover the areas of Digital and Distribution for hotels and accommodation properties. Learn about distribution and how you can use digital channels to improve your revenue, bookings and profit.  This course was created by Hoteliers, for Hoteliers. The leaders in hotels around the global have worked together to create a curriculum for people looking to grow their careers in Revenue, Digital and Distribution. This course was developed by the HSMAI Digital Marketing Council.   

Key Topics of Discussion:

  • The definition of Digital and Distribution within the Accommodation sector
  • Inventory and how it is managed 
  • The types of distribution channels
  • The factors of the Cost of Sale
  • The important role of technology in a Distribution Strategy

Target audience: 
Anyone working in the commercial area of a hotel or accommodation property.  From Analyst level to Director level, owners of small properties and independent hotels, everyone will come out of this session with some solid strategies to improve their revenue, bookings and profit. 

Registration: https://digitalworkshopsingapore.eventbrite.com/?aff=itb 

 

 

MPI: Event Tech – The Meeting of the Future @ Basement 2
Oct 26 @ 1:00 pm – 2:30 pm

MPI: Event Tech – The Meeting of the Future

What do Pokémon Go, driverless cars and the Internet of Things have to do with the meeting and event industry? They’re all technologies disrupting how we do business. Twenty years ago, having a mobile phone was optional, hotels took room reservations via telex machines and the only way to be social online was to join an AOL chat room. Now everyone with a smartphone is walking around with a fully-loaded production studio in their pocket, social-sharing what they experience with people who are only virtually there. What will meetings and events look like 20 years from now? Gaze into the crystal ball with Meeting Professional International’s Director of Professional Development Kristi Casey Sanders, DES to see what future events in your city might look like.

Learner Outcomes:

  • Analyze the behavioral science behind today’s hottest technology trends.
  • Understand how next-generation technology can be immediately applied to meetings and events.
  • Evaluate the ways in which these technologies might disrupt the industry and the way people engage face-to-face in the future.
OTOAI: Outbound Travel from India Focusing on Every Segment @ Basement 2
Oct 26 @ 1:00 pm – 1:30 pm
Destination Showcase: Indonesia @ Basement 2
Oct 26 @ 1:30 pm – 2:00 pm
Meng Tu: Visual Revolution – Scene changes booking @ Basement 2
Oct 26 @ 2:00 pm – 2:30 pm
Corporate Travel Management: User Experience vs Efficiency @ Basement 2
Oct 26 @ 2:30 pm – 3:30 pm
HSMAI Conference & Events Sales Training Workshop @ Begonia 3002, Level 3
Oct 26 @ 2:30 pm – 5:30 pm

HSMAI Conference & Events Sales training Workshop 

This session is targeted at salespeople for event venues. Learn how to improve your sales style and increase conversion from RFP’s.

Key topics of discussion

  • Improve your Market mix with better returns on your conference and events space
  • Improve sales style and success
  • Increase customer satisfaction

Targeted Audience:
This session is for anyone involved in selling and/or organizing conferences and events at their venue, and for those who manage the Conference & Events Sales team.

Registration: https://hsmaianditbconferencesales.eventbrite.com/?aff=itb

 

 

Savioke : Hospitality is at Risk – Robotics to the Rescue! @ Sands and Expo Convention Center, Basement 2
Oct 26 @ 2:30 pm – 3:00 pm

Savioke : Hospitality is at Risk – Robotics to the Rescue!

The hospitality industry is at risk from all sides — rising costs, increasing customer expectations, fierce competition, and more. Can robotic automation, especially of non value-added tasks, help the industry solve the problem? I think so and will be sharing perspectives on the benefits of robotics for hospitality, as well key takeaways from Savioke’s pilot project at M Social, Asia’s first deployment of front-of-house service robots.

Key Topics of Discussion:

  • Industry risks
  • Benefits of robotics in hospitality
  • Pilot Project key takeaways
  • Meet Relay

Targeted Audience: Property and Business Owners, Property GMs, Operations and Sales Leadership

Hiverlab: Virtual Reality & Tourism @ Sands and Expo Convention Center, Basement 2
Oct 26 @ 3:00 pm – 4:00 pm

Hiverlab: Virtual Reality & Tourism

Virtual reality has revolutionized the way we experience the world. Bridging technology and storytelling, virtual reality has transformed the way we work, play, communicate, and interact with the world around. With over 50 million VR devices in homes and businesses, and with the numbers increasing significantly every day, what exactly does this mean for the travel business? And how can we utilize virtual reality in this sector?

Currently, in the tourism industry, VR has mostly been used in promotional and marketing materials, hotel and accommodation visualization, and for training purposes. Hiverlab has collaborated with hotels and other organizations to create interactive VR experiences of their buildings and accommodations. Using interactive icons in the system, users and clients can “walk-through” the area, and view the space in 360° without actually being on site. For an industry focussed on selling experiences, virtual reality and its immersive content could potentially be an incredibly powerful tool.

We believe that virtual reality is still in its infancy, and that there are still many possible paths to venture into. Guided virtual tours are a potential area that could be explored. Whether virtual reality is a boon or a bane to the travel industry remains to be answered. Regardless, virtual reality is here to stay, and the time to use it has never been better. Hiverlab will be sharing about the current uses of VR in tourism, its potential uses, and what it all means for the future of this industry.

SITE: Incentive Travel Planning and Logistics @ Sands Expo and Convention Centre, Basement 2
Oct 26 @ 3:00 pm – 4:30 pm

SITE: Incentive Travel Planning and Logistics

In this course, participants discuss the planning phases crucial for incentive travel program management and review proven resolutions that mitigate common risks inherent in incentive travel. This course also provides project management strategies to help the Incentive Travel professional manage incentive travel programs more efficiently and effectively.

Key discussion points:

  • Plan an incentive travel program from definition through final evaluation
  • Identify the key logistical details involved in managing an incentive travel program
  • Learn project management strategies to help Incentive Travel professionals plan, manage and execute more effectively
10th TravelMole Asia Pacific Awards 2017 @ Basement 2
Oct 26 @ 4:00 pm – 5:00 pm

10th TravelMole Asia Pacific Awards 2017

In association with ITB Asia 2017, the TravelMole Asia Pacific Awards 2017 celebrates its 10th year anniversary, recognizing excellence of travel industry vendors, destinations, resellers, technology and payment solution providers, whose websites, ecommerce, social media, mobile and IT deployment represent the best of the best.

TravelMole’s 75,000 Asia Pacific travel industry members and subscribers can all nominate for companies of their choice for any of the Award categories below July 17 – September 1. An expert panel of judges then selects the shortlists by September 8th from which TravelMole members and subscribers vote to determine the winners, which are announced at the Award ceremonies at ITB Asia on October 26th:

  • Best Airline Website
  • Best Cruise Website
  • Best Destination Website
  • Best Hotel Resort Website
  • Best Online Travel Agency – Accommodations
  • Best Online Travel Agency Website
  • Best Responsible Tourism Website
  • Best Tour Operator Website
  • Best Tours & Activities Website
  • Best Travel Mobile App
  • Best Travel Payment Solution Provider
  • Best Travel Technology Provider
  • Best Travel Wholesaler Solution
  • Most Exciting New Startup

TravelMole.com is an online community for travel industry professionals around the world, founded in UK 19 years ago. TravelMole has over 100,000 travel trade members and subscribers to its UK daily newswire; 75,000 for the Asia Pacific, Australia and India newswire; and 85,000 for the daily USA newswire, generating in excess of 2 million page views each month to www.TravelMole.com.
TravelMole Media Group partners with the Who’s Who of travel suppliers, wholesalers destinations, and travel and payment technology providers across the globe for promoting their travel and tourism products and services.

Targeted Audience: Travel industry professionals involved with travel and tourism in Asia Pacific.

 

Oct
27
Fri
Emerging technologies and innovation in travel – presented by InnoVel @ Sands Expo and Convention Centre, Basement 2
Oct 27 @ 10:00 am – 1:00 pm

InnoVel – Your access to travel tech

InnoVel is hosting the innovation travel tech track at ITB Asia, the primary event for the Asia Pacific travel industry. Held at Marina Bay Sands, ITB Asia is an event you can’t miss. With more than 10k attendees, more than 800 exhibitors from 110 countries, almost 900 buyers, and over 15,000 scheduled pre-show appointments. Already in its tenth year in Singapore, ITB Asia is an annual three-day B2B tradeshow and convention much like its parent event – ITB Berlin. ITB Asia is organised by Messe Berlin (Singapore) Pte. Ltd., and supported by the Singapore Exhibition & Convention Bureau. Innovel is a new breed of innovation center. With unmatched knowhow in the industry, InnoVel connects travel companies with the most cutting edge startups, leading them through the implementation of solutions that address concrete pains and problems and focus on valuable features.

Session Timeline:

  • Revenue Management – Do current practices fit the rapid changes in technology?
  • Innovation in the travel industry – How can it be done effectively
  • Customer engagement  -  Using technology for unique customer experiences
  • Marketing – Content is the new king: Using rich content to better market
Rise of Cruise in Asia Pacific @ Basement 2
Oct 27 @ 10:30 am – 11:30 am

Join industry leaders from major cruise lines as they discuss on the rise of cruise in Asia Pacific and the growing market.

  • Challenges and opportunities of the Asia’s growing Cruise Market
  • Growth markets and segments in Asia
  • Cruise travel, a choice for MICE Planners 

Speakers include:

  • Ken Muscat, CEO, SkySea Cruise Line
  • Felix Chan, VP of Sales of Asia, Norwegian Cruise Line Holdings Ltd
  • Farriek Tawfik, Director of Southeast Asia, Princess Cruises
  • Buhdy Bok, President, Carnival Asia
  • Sean Treacy, Managing Director of Singapore and Southeast Asia, Royal Caribbean Cruises (Asia) Pte. Ltd
  • Christina Siaw, CEO, Singapore Cruises Centre
Travel Wander: That “Balanced” Vacation @ Basement 2
Oct 27 @ 10:30 am – 11:00 am
Lonely Planet in the 21st Century – how content is changing @ Sands and Expo Convention Center, Basement 2
Oct 27 @ 11:00 am – 12:00 pm

Lonely Planet in the 21st Century – how content is changing

Lonely Planet has built then adapted its business around content first. The travel content business is changing; Lonely Planet’s annual flagship campaign ‘Best in Travel’ provides the perfect lens through which to understand how the travel publisher has transformed to the globally admired, universal multi-media travel company. What does this new approach to Lonely Planet’s business strategy mean for tourism boards and how can destinations further leverage Lonely Planet?