https://www.astindo.org

ASTINDO is the Indonesian Travel Agents Association, established on November 10, 1999, by twenty five Travel Agent leaders which also supported by the Minister of Culture and Tourism that was served by Mr. I Gde Ardika.

The establishment of ASTINDO was encouraged by the problems of ticketing business with Airlines, due to devaluation in 1998, where Travel Agent needs to be accommodated under the Directorate General of Air Transportation. Therefore the establishment of ASTINDO was declared in 1999 and inaugurated through the Minister of Transportation of The Republic Indonesia's Decree (SK) No. KP 263 of 2000.

Vision:

• Become an International Association, and play a role in the industry

Mission: 

• Improve the professionalism of travel industry in Indonesia
• Improve the profitability of the Travel Agent business

Membership
ASTINDO member consists of Travel Agents from all over Indonesia from small to big agents which is currently spread in 16 (sixteen) provinces. The number of ASTINDO members is currently close to 800 members, including the Top 20 Travel Agent which controls nearly 70% of Outbound Tour and International Ticket sales of Indonesia. While the other 80 % of Tour Producer are also member of ASTINDO.

For the time being provinces that has build up ASTINDO Chapters are :
1. DKI Jakarta, for Jakarta, Bogor, Depok, Tangerang, Bekasi
2. Bali
3. East Java - Surabaya
4. Yogjakarta
5. East Kalimantan - Balikpapan
6. West Java -Bandung
7. Maluku - Ambon
8. North Maluku - Ternate
9. Nangro Aceh Darusalam - Banda Aceh
10. Nusa Tenggara Barat (NTB)
11. Riau - Pekan Baru
12. Bengkulu
13. North Kalimantan - Tarakan
14. South Sumatra - Palembang
15. North Sumatra – Medan
16. Bangka Belitung – Tanjung Pandan Belitung

ASTINDO Travel Fair
To dynamize Travel Agent business to build up new market, ASTINDO organized ASTINDO Travel Fair held every early March in Jakarta since 2011 and has also been followed by East Java Chapter on 2015, Sumatera Selatan Chapter on 2016 and Bali Chapter on 2018.
ASTINDO Travel Fair is a Travel Agent product exhibition for customer or known as B to C, in cooperation with Airlines, Tour Operator, NTOs and other Travel related services. Therefore ASTINDO Travel Fair could always be offered a very attractive rate especially for Outbound Tour Package. That is why ASTINDO Travel Fair became a routine agenda which always be scheduled by customer to be visited and also by our partner to be followed.

NTO’s Partner
Tourism business is all over the world. ASTINDO also doing the cooperation with National Tourist Organization (NTO) from various countries who interested to promote their tourism object to Indonesian tourists prospect, through Outbound Travel Agents of Indonesia.

ASTINDO Hub
Nowadays everything can be booked through online, and also valid for travel arrangement. ASTINDO has built a Platform calls ASTINDO Hub to facilitating conventional Travel Agent at every corner of Indonesia to become Online Travel Agent (OTA). By using ASTINDO Hub, Travel Agent seems having their own system which could booking and sell any Travel Products such as Ticket, Hotel and Package Tours to all over the world with instant confirmation.

Professional Certification Body
In order to control the professionalism of Human Resources of Travel Agents in Indonesia, ASTINDO established a Professional Certification Body calls LSP ATDA . It has been licensed by the Indonesia Professional Certification Authority calls BNSP in June 2010, therefore LSP ATDA has an authorized to issue certificates as a benchmark of professionalism of HR competencies employed by the Travel Agents.
The other purpose of establishment LSP ATDA is to represent industry to standardize that all Travel Agents applied the same assessment to their competences professional staff employed.

ASTINDO Training Center (ATC)
In order to employed qualified staff of Travel Agents, ASTINDO established ASTINDO Training Center (ATC) in June 2013, to provide trainings related to members needs. Training modules that have been held so far are :

• Int’l Ticketing + GDS
• Customer Care/Service Excellent
• Professional Selling
• Digital Marketing
• Tour Leader
• Outbound Tour Planner & Quotation
• Inbound & Domestic Tour Planner & Quotation
• Leadership
• Problem Solving & Decision Making
• Back Office System
• Ticketing E-Learning

In order to be up dated industry business scheme, ASTINDO became member of:
• World Travel Agents Associations Alliance - WTAAA
• Federation of ASEAN Travel Association - FATA
• ASEAN Tourism Association – ASEANTA
• Indonesian Chamber of Commerce - Chamber of Commerce

Contact details:

Tel: (62-21) 3199 0535

Email: info@astindo.org