2019 Agenda: Wednesday, 16 October 2019 | Thursday, 17 October 2019 | Friday, 18 October 2019

Day 3 : Friday, 18 October 2019


10:00 AM - 10:30 AM

KEYNOTE PANEL: The new Chinese travellers

The spending power of Chinese travellers is no secret, and many global travel brands have been targeting this group for a number of years. However, the next 5 years are going to see a rapid shift not only in the number of travellers, but also in the range of destinations they visit and the products they buy, opening up opportunities for wider variety of businesses, brands and retailers.


  • Anuj Tejpal, China – Partner, OYO Hotels & Homes
  • Steven Paalman, Director of Strategic Growth - China, Booking.com
  • Alessandro Dassi, CEO, Thomas Cook China
  • Warren Wang, CFO, Tujia, CEO, Mayi.com


  • George Cao, CEO & Co-Founder, Dragon Trail Interactive

10:30 AM - 11:00 AM

11:00 AM - 11:30 AM

Mistakes made and lessons learnt: Marketing independent hotels in the complex China online world

Anita Chan, CEO, Compass Edge

11:30 AM - 12:00 PM

Beyond shopping: How cultural and adventure tourism is a new mantra for Chinese individual travellers

Claudia Verbost, Managing Director, AgencyChina

12:00 PM - 12:20 PM

Happiness Lunch Talk Four ways to choose happiness

Happiness is not a pre-determined state of being. In fact, research shows that we are each able to enhance our experience of happiness, and enjoy the health and wellbeing benefits that come with greater contentment. Kim Forrester shares four simple ways you can choose greater happiness; four opportunities you have to adjust your daily practices, habits and behaviours and potentially live a happier, healthier life.

Kim Forrester, Holistic Wellbeing Advocate, Educator, Award-Winning Author & Kindness Enthusiast

12:20 PM - 12:40 PM

Happiness Lunch Talk How to overcome negative feelings and master your emotions

Jit Puru, Keynote Speaker & Author on Emotional Centred Leadership, and founder of Ideas & Inspiration

12:40 PM - 13:00 PM

Happiness Lunch Talk The secret hack that helps travel companies to sell more!

What do the words TRAVEL and HAPPINESS have in common?

The common denominator is MEMORIES, not just any memories but HAPPY MEMORIES! 

When it comes to travel, is your company guilty of relying solely on traditional methods such as the 4Ps (i.e. product, price, place & promotion) to stand out?

Did you know that customers buy more when they are happy?

What can any company do to help your customers learn and come back happy at the end of their travels? 

If you are in the travel business, the good news is, there is a formula for happiness and companies should capitalise on this hack to make the unconscious pursuit of happiness a mindful one for key clients and watch how sales expand though repetition, renewals and better yet, referrals!

Come hear from Eileen on her discovery of happiness and simple happiness hacks that have helped to grow her business and pleasant memories for your customers.

Eileen Seah, an Organisational Psychologist, Executive Coach and HR Consultant. Founder & Director of The Art Of Career

Future Leaders 2019 

12:00PM - 12:30PM Registration
12:30PM - 13:00PM Briefing
13:00PM - 14:00PM ITB Asia Exhibition Hall Guided Tour
14:00PM - 14:10PM

Opening Remarks

Philip Pang, Marketing & Events Manager, PCMA

14:10PM - 14:30PM The future of work: Preparing for a new reality
What will the future jobs in tourism and hospitality look like? Will automation take away our jobs? Join us as we look into the future of work and what it takes to have a positive outlook for our career amidst significant job disruption.
14:30PM - 14:50PM

Dare to be different: Creating a career of your own in the industry
Be inspired by our entrepreneurial speaker in the journey to create a career of his/her own in the tourism industry.

Zelia Leong, Co-Founder, Anywhr

14:50PM - 15:20PM

Fireside Chat: Confessions of a HR Manager
Curious about what goes behind a Human Resource manager’s job? Find out what Human Resource managers seek for during recruitment!


  • Andrew Chan, Founder & CEO, ACI HR Solutions
  • Additional speakers to be announced
15:20PM - 15:40PM

What to Invest in Yourself?
Mindset is everything - with graduates facing the largest hiring competition yet, explore what it takes to excel in the increasingly competitive industry and how you can stand out from the crowd!

Nicolas Mayer, Managing Partner - Global Center of Excellence for Hospitality & Tourism, PwC

15:40PM - 16:20PM

Panel: Wonder what comes after graduation?
Come hear from past Tourism & Hospitality students on their first steps into the industry!


  • Amar Koul, Account Manager, Experiences, TripAdvisor
  • Phua Boon Kiat, Manager, Airport Operations Planning & Strategy, Changi Airport Group 
  • Additional panellists to be announced


  • Skye Tan, Sales Manager, Corporate & Social Events, InterContinental Hotels Group
16:20PM - 16:30PM

Closing Address

Philip Pang, Marketing & Events Manager, PCMA

16:30PM - 17:30PM Breakout for Networking & Refreshment

10:30 AM - 11:00 AM

Conference session by Discover Financial Services

Jonathon Gould, Regional Managing Director, Global Acceptance, Asia Pacific, Discover Financial Services

11:00 AM - 11:30 AM

Conference session by EBANX

Wei Duan, VP Commercial APAC, EBANX

11:30 AM - 12:00 PM

Conference session by Avian

Mickey Haslavsky, CEO, Avian

12:00 PM - 12:30 PM

Integrating alternative accommodations into your sleep programme

How can you make sure there is choice of other forms of accommodation such as sharing economy rooms for travellers, and make it all worthwhile?

12:30 PM - 12:45 PM

How to optimise your accommodation spend

13:00 PM - 13:15 PM

Discovering best practices from leading travel buyers

13:30 PM - 13:45 PM

Rethinking sharing economy in corporate travel

13:45 PM - 14:00 PM

Achieving greater savings: How dynamic pricing and spend analytics can help

14:00 PM - 14:30 PM

What’s next in Bleisure?

14:30 PM - 17:00 PM

Corporate Travel Innovators | Who is pushing business travel forward?

10:30 AM - 11:00 AM


Tourism and hospitality is a dynamic industry that is larger than what it seem and technology constantly plays a part of its evolution. Travel is evolving with the help of technology and the future of the industry depends on how you are able to spot the "travelution".

Victor Chua, Founding & Managing Partner, Vynn Capital

11:00 AM - 11:30 AM

New & unthinkable technologies: The hotel’s automated future

Automation is already a big part of how many travel management companies operate, and it is set to disrupt hotel operations. Join us to reimagine the hotel of the future and its guest experience.

Jong Yoon Kim, CEO, Online Business & Corporate Strategy, Yanolja

11:30 AM - 12:30 PM

TravelMole Awards

Hosted by TravelMole

12:30 PM - 14:30 PM

The Mekong Travel Start-up Forum

Hosted by Mekong Tourism Coordinating Office (MTCO)

14:30 PM - 15:00 PM

Conference Sessions by Flymya

Jeff Pan, CEO, Flymya

15:00 PM - 15:30 PM

How technological innovations are shaping the future for group travel

Marcos Isaac, SVP Sales & Marketing, Open Destinations

15:30 PM - 16:00 PM

Conference Session on technologies used in tours & activities

Png Bee Hin, CEO & Founder, LDR Technology

16:00 PM - 16:30 PM

Conference Session on digital payment and alternative currencies 

16:30 PM - 17:00 PM

Conference Session on technologies used in booking, metasearch

10:30 AM - 11:00 AM

How to design win-win influencer marketing campaigns

Mar Pages, Founder & Partner Consultant, Once In A Lifetime Journey

11:00 AM - 11:30 AM

11:30 AM - 12:00 PM

Marketing to Millennials

Samuel Vetrak, CEO, BONARD (formerly StudentMarketing)

12:00 PM - 12:30 PM

Cruise in Asia - A consumer’s perspective (By Cruise Lines International Association, CLIA)

Asia’s cruise passenger source market hit a new high in 2018 with 4.24 million people taking an ocean cruise. This number is set to increase in the longer term as we see more than 120 new cruise ships launched in the next decade. Cruises range from smaller vessels with fewer than 200 berths to ships capable of carrying more than 5,000 passengers, serving the diverse needs and desires of our customers. 
Cruise Lines International Association (CLIA) and its cruise line members will discuss ships of all sizes and help you understand what’s best for your customer.  You’ll hear about the latest trends and get tips on how to increase your cruise profits. 
CLIA is joined by eight cruise brands – Costa Cruises, Norwegian Cruise Line, Oceania Cruises, PONANT, Princess Cruises, Regent Seven Seas Cruises, Royal Caribbean International and Uniworld Boutique River Cruises. 
This session is suitable for all travel professionals keen to grow their cruise business.

Sharing of latest Cruise trends and tips by CLIA
Jiali Wong
, Regional Manager Asia, CLIA
The Increasing Choice and Diversity Offered by Major Cruise Lines 


  • Angie Stephen, Managing Director, Asia Pacific, Royal Caribbean Cruises 
  • Felix Chan, Vice President & General Manager Asia, Norwegian Cruise Line Holdings 
  • Rudy Wiratno, Sales Manager, Costa Cruises 

The Evolution of Small Ship Cruising

  • Felix Chan, Vice President & General Manager Asia, Norwegian Cruise Line Holdings 
  • Henry Yu, Director, Asia, Uniworld Boutique River Cruise Collection & U River Cruises
  • Senior representative, PONANT
12:30 PM - 13:00 PM
13:00 PM - 13:30 PM

13:30 PM - 14:00 PM

Why sustainable tourism is simply good for business

Many people in the tourism industry assume that sustainability is a (short-term) cost.

Marc is the founder of an SME that is living proof that sustainability is not a cost, but a money spinner. His resort in Indonesia, LooLa Adventure Resort, may well be the most decorated eco resort in the world.

In this brief talk and discussion session, Marc will share that many of the policies that brought Loola this professional acclaim (as well as popular acclaim as TripAdvisor world top 1% family resort) can be adopted by any tourism operator – easily and cheaply – and he hopes to inspire the audience to do exactly that.

Dr. Marc van Loo, CEO & Founder, Loola Adventure Group

14:00 PM - 14:30 PM

Fireside chat with Earth Changers: Transforming travel: Can you have a successful business and create a positive impact?

Vicky Smith, Founder, Earth Changers

14:30 PM - 15:00 PM

Impact tourism: The future of travel

Paras Loomba, Founder & CEO, Global Himalayan Expedition

15:00 PM - 15:30 PM

Resilience through tourism

Dr. Steve Newman, Assistant Vice President / Group Sustainability Director, Banyan Tree Hotels & Resorts

15:30 PM - 16:00 PM

How to accelerate your digital growth: Effective influencer partnerships and growth hacking tools for beginners

Matt Gibson, CEO, UpThink

16:00 PM - 16:30 PM

16:30 PM - 17:00 PM

Session on medical tourism / wellness tourism / eSport / music festival & concerts

10:30 AM - 11:00 AM

Conference Session by Smile Holiday


  • Bambang Hartono, Founder & General Manager, Smile Holiday
  • Widjaya, Consultant Manager, Smile Holiday
  • Theeraphat Chuanchom (Dew), Co-Founder & Product Manager, Phuket Dream Destination
11:00 AM - 11:30 AM

Conference Session by Gotz Travel & Tours

Sheikh Awadh Sheikh Abdullah, Managing Director, Gotz Travel & Tours

11:30 AM - 12:00 PM

Conference Session by HalalTrip

Fazal Bahardeen, Founder & CEO, CrescentRating & HalalTrip

12:00 PM - 12:30 PM
12:30 PM - 13:00 PM

Conference session by Sri Sutra Travel

Dato' Syed Mohd Razif Bin Syed Yasin, Group CEO, Sri Sutra Travel Sdn Bhd

13:00 PM - 13:30 PM

Conference session by Triba-East Travel

Xinyi Fong, Managing Director, Triba-East Travel

13:30 PM - 14:00 PM

Conference session by PT Dayawisata Intiindah

Cicilia Anwar, General Manager - Commercial & Product Development, PT Dayawisata Intiindah

14:00 PM - 14:30 PM

Sessions on catering to the Muslim travellers’ faith-based needs

14:30 PM - 15:00 PM
15:00 PM - 15:30 PM

Session on travel package for the wealthy

15:30 PM - 16:00 PM

Session on travel packages for the budget

16:00 PM - 16:30 PM

Sessions on marketing to Muslim Millennials

16:30 PM - 17:00 PM

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