2019 Agenda: Wednesday, 16 October 2019 | Thursday, 17 October 2019 | Friday, 18 October 2019

Day 1 : Wednesday, 16 October 2019


Level 3 | Room 3010A/B

8:50 AM – 9:00 AM Organiser’s Opening Remarks

9:00 AM – 10:00 AM

Get to the heart of today’s complex travel issues with the expertise and vision that only industry leaders can provide. Join us for keynote presentations and panel discussion, where leaders of major travel industry companies and related partners outline what it takes to succeed, and how they are planning to keep succeeding as the industry continues to move forward. Find out their thoughts on what the major game changers will be, how they are continuing to innovate their business models to remain competitive and their plans for the future of the travel industry.

09:00 - 09:20: Keynote Presentation 1: Rethinking and reinventing our booking strategies

Angel Llull Mancas, Vice President & Managing Director, Asia Pacific, Booking.com

09:20 - 09:40: Keynote Presentation 2: Driving Asia’s next digital revolution  

09:40 - 10:00: Keynote Presentation 3: Why Asia? Why now? Get ready for the next wave of growth

10:00 AM - 10:30 AM

ITB Asia 2019 Buyer's Briefing

10:30 AM - 11:00 AM

What will disrupt and change the way we travel and do business?

How are technologies transforming products, enabling a seamless customer journey, as well as empowering employees for greater efficiency and creativity?

Vijay Anand, Worldwide Sales & Distribution, VP Travel, Transportation & Hospitality - Asia Pacific, China, Japan, IBM

11:00 AM - 11:30 AM

C-Suite Talk | How can we find true customers in data?

We are making millions of decisions every day based on limited and imperfect data about our customers. What if that data was perfect? In this charming talk, our speaker will share with you how we can tell the true human stories of our travellers from data, visualising even the mundane details of their lives and transforming the abstract and uncountable into something that can be seen, felt and directly reconnected to how we offer personalised journeys for customers.

Senior representative, Ctrip

11:30 AM - 12:00 PM

C-Suite Talk | The rise of lifestyle brands in travel

Why are brands like Apple, Disney and Nike among the world’s most valuable? Because they’re able to embody a lifestyle, offering consumers access to an emotional connection that goes well beyond their product offering. As more travel companies look to redefine their offerings around the lifestyle brand concept, often with limited resources to do so, what strategies will they use to grow and thrive?

Senior representative, Banyan Tree Hotels & Resorts

12:00 PM - 12:20 PM

Happiness Lunch Talk | Happiness, Without Seeking It

Happiness has been the subject of intense interest throughout human history. Research has shown that happiness has a positive influence on health, productivity and even stress reduction. However, the search for happiness could also put us on rollercoaster ride. Could there be something more than just feeling happy? Kathirasan K will enlighten us about Happiness from a Mindfulness perspective.

Kathirasan K, Founder of Centre for Mindfulness & Director of Positive Performance

12:20 PM - 12:40 PM

Happiness Lunch Talk | The secret wisdom behind unlocking your natural genius

Everybody is a natural genius, but not everybody knows what their genius is. This goes beyond intelligence and IQ, as it’s who you are at your core that makes you special. What makes us unhappy is when we are not aligned with who we are. It dims our light and we are a shadow of who we are meant to be. But when you discover and utilise your unique talents and gifts you feel grounded, live with purpose and are happy as you are sharing your natural awesomeness with the world. Find out how you can unlock your natural genius, so you can shine in all you do.

Key Takeaways

  • What is genius?
  • 3 Steps to unlocking your natural genius
  • The huge benefits of living your genius

Anji Hallewell, Southeast Asia’s Leading Self-Mastery & Performance Coach, Professional Speaker, Trainer, Author, WomenLines Influencer and Founder of Natural Genius Academy

12:40 PM - 13:00 PM

Happiness Lunch Talk | From Google to Flowers: Where happiness hides and how to find it

Steven Feiner, Co-Founder & CEO of A Better Florist, contributing author at TechCrunch, Huffington Post, Forbes, Tech In Asia, e27, ex-Googler and strategy consultant hoping to change the world one smile at a time

13:00 PM - 13:30 PM

Wellness tourism: Escape to Travel or Travelling to Escape? What we know and don’t know about our daily psychological adaptation

We are often plagued by life’s stressors and bombarded with demands on a day-to-day, that we may need that quick getaway. These getaways are often ways in which we rejuvenate and reengage with ourselves, and possibly fit to return to our lives ready for the next round. However, sometimes these quick getaways are more than what we’d thought or bargained for. For instance, we need to take a trip out of the country to actually give ourselves the permission to have a break or holiday. What is your style of managing your life? Take some time out of your day-to-day to hear a bit more about our thoughtful, emotional and behavioural responses, and how they get to us implicitly or unconsciously, from a psychological perspective.

Dr. Shawn Ee, MAPS., MSPS., Clinical Psychologist & Psychoanalytic Psychotherapist, The Psychology Practice

13:30 PM - 14:00 PM

The Future of Tech Panel

New technology continues to shape the way that people think and shop for travel. 

Airlines across the globe are massively investing in innovation that will upscale their business model, while travel agencies are looking to technology that will aggregate content and evolve their customer experience to reflect their changing expectations. Experts from across the travel ecosystem will come together to talk about the hottest topics in travel, including distribution transformation, operational efficiency, revenue growth, and will address how technology is revolutionizing the traveler’s journey of tomorrow.

The session would cover:

  • Deep-dive into the mindset of today’s travellers, and how they leverage technology
  • On overview of emerging technologies, and which is believed to have the biggest impact
  • What measures are travel companies adopting to stay relevant
  • The dynamics of distribution


  • Bindu Bhatia, Managing Director, CWT Asia Pacific, Carlson Wagonlit Travel
  • Joanne Sully, Vice President & Regional General Manger, Australia & Southeast Asia, AMEX GBT - American Express Global Business Travel
  • Christian Suwarna, CEO, Traveloka Experience
  • Ru Yi, General Manager, Ctrip Singapore
  • Additional panelists to be announced


  • Todd Arthur, Vice President, Sabre Travel Network
14:00 PM - 14:30 PM

14:30 PM - 15:00 PM

C-Suite Talk | Fireside Chat: Hotel 2.0: How the hotel of the future needs to be everything to everyone

Think of this as mixed-use 2.0. As consumer demands and mobile technology evolve, hoteliers are becoming smarter about designing their spaces to accommodate our multitasking lives.


  • Anchalika Kijkanakorn, Managing Director & Founder, AKARYN Hotel Group (AHG)
  • Tony Chisholm, COO, GCP Hospitality

15:00 PM - 15:30 PM

Hotels & Tech: Hotels & alternative accommodation

Just as challenging as it is for Airbnb to offer more hotel-like options, it seems in some ways even more daunting for hotel companies to start offering more Airbnb-like accommodations. As hotels finally embrace home-sharing, now what?

Mindy Teo, Deputy Managing Director of lyf, The Ascott Limited

15:30 PM - 16:00 PM

Airlines & Travel Distribution: The digital airlines

In January 2018, Singapore Airlines (SIA) launched its Digital Innovation Blueprint. The objective is too catalyse digital opportunities and enhance Singapore’s development as a travel and aviation hub in the region.

  • How is SIA nurturing digital aviation and travel technology start-ups, SMEs and broader communities of partners in adjacent industries?
  • How does SIA define a real purpose for its Digital Transformation and get significant adoption across the organisation?
  • How to measure real business impact of Digital Innovation
  • What are the main obstacles, challenges and how to face and overcome them?

Jerome Thil, Vice President, Digital Innovation, Singapore Airlines

16:00 PM - 16:30 PM

Conference Session on Air Travel

Andrew Cowen, Executive Chairman & CEO, Mango Aviation

16:30 PM - 17:00 PM

10:30 AM - 11:00 AM

Insights & Ideas | Future of corporate travel in Asia

Current business travel solutions are designed for large corporations and traditional business travellers. The unmanaged travel space in Asia, which is increasingly dominated by millennials, needs a simpler and more flexible solution: one that keeps costs low, allows a level of flexibility for business travellers and gathers all data and expenses into a single, easy-to-use interface.

Prashant Kirtane, Founder & CEO, Travelstop

11:00 AM - 11:30 AM

Insights & Ideas | Destination services for corporate clients

Hugo Slimbrouck, Director of Strategic Partnerships & SITE Past President, Ovation Global DMC

11:30 AM - 12:00 PM

Insights & Ideas | Corporate travel in China

While China is an attractive market, it’s traditionally been a tough place for corporate travel. How are things done? What are the complications7? And how to stay ahead?

Dr. Carl Jones, VP, Head of Travel, Asia-Pacific and Greater China, SAP Concur

12:00 PM - 12:30 PM

Taking global trends in travel management and applying them in Asia: A buyer, supplier and TMC perspective

In a global world is it enough to just focus on local trends. Is it possible to make sure that your business is prepared for what is coming next by learning from other markets even though their customers have differing needs? What are the global trends that are emerging in corporate travel and will soon come to the Asia region? How can you prepare for them from a buyer, TMC and supplier perspective. What needs to change in our thinking to be able to think global but act local. Who and where can we learn from to benefit from their mistakes and learnings?

David Hughes, Managing Director, Asia Pacific, UNIGLOBE Travel International

12:30 PM - 13:00 PM

Insights & Ideas | The Future of Business Travel

Renaud Nicolle, Vice President Business Travel, Asia Pacific, Amadeus

13:00 PM - 13:30 PM

Insights & Ideas | The Preferred Supplier Programme in Corporate Travel

Pulak Bhaumik, Associate Director & Head – Supply Chain Management & Procurement, CBRE South Asia

13:30 PM - 14:00 PM

Bold thoughts | Reimagining corporate transport in the digital age

What do changing traveller tastes mean for corporates looking to manage their ground transport and can they offer a solution that meets duty of care requirements as well as saving money?

Dileep Kannan, Regional Director - Grab for Business, Grab

14:00 PM - 14:30 PM

Bold thoughts | Swipe right for the perfect match: Making your TMC a travel partner, not just a supplier

Bertrand Saillet, Managing Director, FCM Travel Solutions Asia

14:30 PM - 17:00 PM

MICE & Corporate Speed Networking

10:30 AM - 11:00 AM

A digital co-marketing playbook for DMOs and online travel players


  • Craig Hewett, Co-Founder, Wego
  • James Huang, Director, Marketing Technology & MDM, APAC, Wego

11:00 AM - 11:30 AM

Conference Session by GuestScores

11:30 AM - 12:00 PM

Travel 2020 – Innovations and new trends

Eran Shust, Co-Founder & CEO, Splitty

12:00 PM - 12:30 PM

Telling your digital story on TripAdvisor

With the rise of the Internet and mobile devices, stories have gone digital. Digital storytelling cuts through marketing clutter, engages travellers, and allows you to connect with them on an emotional level. Join TripAdvisor and learn how you can tap into user-generated content to influence potential guests, and tell your digital story.

Amolakh Calais, Regional Director of Hotel Solutions, Asia Pacific & Japan, TripAdvisor

12:30 PM - 13:00 PM

Session by IDeaS

Senior representative, IDeaS

13:00 PM - 13:30 PM

SCA & Travel: How new regulatory changes in Europe might affect your customers

Eric Liebman, Global Head of Travel, Ingenico ePayments

14:00 PM - 14:30 PM

Tourism Innovation

Hosted by Taiwan Tourism Bureau, Ministry of Transportation and Communications, R.O.C. (Taiwan)

14:30 PM - 15:00 PM

Future-proofing for transformative tourism experience and businesses

Poh Chi Chuan, Director, Digital Transformation, Singapore Tourism Board

15:30 PM - 16:00 PM

Conference Session by STR

Senior representative, STR

16:00 PM - 16:30 PM

Reinventing digital travel with in-video machine learning: How to offer more values to customers than just a lower price

With such a plethora of digital travel sites and apps, creating a real differentiation is becoming difficult. Yes, price is always a good place to start, but it is no longer enough to obtain user loyalty. Even user experiences titled “Hassle-Free”, “Effortless”, “Uncomplicated” - are not enough. User consumption habits are changing, and with user attention span dropping as short as 8 seconds – we need to change with them. The digital travel landscape is in need of a face lift, that will turn the entire trip cycle - into FUN, EXCITING, and COMMUNAL experiences. This session will provide tips and ideas as to obtaining user retention and long-term loyalty, by providing him/her added values beyond price comparisons and reviews.

Dr. Asaf Toker, Co-Founder & CEO, SeeVoov

16:30 PM - 17:00 PM

Conference Session by Cloudbeds

Adam Harris, CEO & Founder, Cloudbeds

10:30 AM - 11:00 AM

Latest Asian travel trends 2019 and forecast 2020

Rolf Freitag, CEO, IPK International

11:00 AM - 11:30 AM

Deal Sites, Tours & Activities | Digital tour distribution - How to get make the most for your brand via OTAs

Brendan Roberts, Global Head of Business Development, TourRadar

11:30 AM - 12:00 PM

Deal Sites, Tours & Activities | Conference Session by Meeting Point

Roula Jouny, Group Managing Director, Meeting Point Hotels & Meeting Point International (DMC)

12:00 PM - 12:30 PM

Deal Sites, Tours & Activities What experiences can learn from hotel distribution

After years of dependence on OTAs and third parties, hotel brands are starting to take control of their direct booking channel. By contrast, the experiences industry, is dominated by direct bookings. But the OTAs are fighting hard to get a piece of the action and experience operators need to be careful not to give up too much in exchange for these sales. In this session, we'll explore what happened with hotels and how the experience industry can avoid the same pitfalls.

Stephen Joyce, CEO, Rezgo

12:30 PM - 13:00 PM

Deal Sites, Tours & Activities Looking beyond the GDS: Its impacts on Multicity Travel

Several online travel agencies and traditional travel agencies are starting to move beyond the traditional queries carried out in GDSs, doing everything from Virtual Interlining, shopping across multiple PCCs/GDSs, integrating LCC content, or breaking up itineraries into open-jaws and one-ways. We will explore the impact of these new search methods on pricing and customer service as well as what customer segments they work best for.

Andres Collart, CEO,
Trip Ninja

13:00 PM - 13:30 PM

Applying big data to destination marketing & making it meaningful

Sarah Griffin, Head of Destination Marketing APAC, Travelport (co-presentation with client)

13:30 PM - 14:00 PM

Perfecting your digital brand and growing your following: Insider tips from professionals

Matt Gibson, CEO, UpThink

14:00 PM - 14:30 PM

Conference Session by Grail Insights

Vivek Neb, Managing Director, Grail Insights

14:30 PM - 15:00 PM

Conference Session on Facebook marketing

Senior representative, Facebook

15:00 PM - 15:30 PM

Conference Session by Twitter

15:30 PM - 16:00 PM

16:00 PM - 16:30 PM

The NEW membership economy: How to engage users and boost loyalty for your travel app

David Bochsler, Managing Director, APJ Region, Leanplum

16:30 PM - 17:00 PM

Conference Session on YouTube, Netflix, & video marketing

10:30 AM - 11:00 AM

Conference session on understanding Muslim travelers and how to market to them

Sujimy Mohamad, Marketing Consultant & Content Creator, Screenbox

11:00 AM - 11:30 AM

11:30 AM - 12:00 PM

What makes the Halal tourism sector so attractive for investors?

Rolf Freitag, CEO, IPK International

12:00 PM - 12:30 PM

7 ways to make Muslim travellers love your destination

Do you have a beautiful hotel or resort? Maybe a diverse and welcoming destination or an attraction to die for, but you just can’t entice Muslim’s to visit? Join this session as we discover 7 ways to make Muslim travellers flock to your product. From the transformation of the online halal travel space to showing off on Instagram, these are 7 tips you won’t want to miss.

Nabeel Shariff, Director, Rihaala

12:30 PM - 13:00 PM

How to build a Muslim-friendly tour environment: A case study of National Alishan Scenic Area, Taiwan

Ustaz.Ishag Shiao-Chi, Ma, Chairman and General Consultant (former Imam of Taipei Grand Mosque), International Muslim Tourism Industry Development Ass. and Taiwan INHART Halal Certification Authority

13:00 PM - 14:00 PM

The digitization of Muslim travel

Erica Annuar, Head of Content, Tripfez

14:00 PM - 15:00 PM

Conference Session by CrescentRating

15:00 PM - 15:30 PM

The Modern Muslim Millennial


  • Nazirah Ashari, Strategy Director, TBWA Kuala Lumpur
  • Steve Walls, Disruption Guy, TBWA Worldwide
16:00 PM - 17:00 PM

Panel: Digital marketing: Reaching the modern Muslim traveller

With an estimated market value of USD300B by 2026, the Muslim travel market is a segment that brands cannot afford to ignore.

Fuelled by a young generation of smart, tech-savvy and curious adventurers, this market is highly accessible via digital marketing.

How can travel businesses reach this burgeoning and highly lucrative Muslim demographic? What are the leading brands in our industry doing to catch the Halal wave?  

Winnie Tan, CEO & Founder, TripZilla

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