2019 Agenda: Wednesday, 16 October 2019 | Thursday, 17 October 2019 | Friday, 18 October 2019

Day 1 : Wednesday, 16 October 2019


Level 3 | Room 3010A/B

8:45 AM – 9:00 AM Organiser’s Opening Remarks

9:00 AM – 10:00 AM

Get to the heart of today’s complex travel issues with the expertise and vision that only industry leaders can provide. Join us for keynote presentations and panel discussion, where leaders of major travel industry companies and related partners outline what it takes to succeed, and how they are planning to keep succeeding as the industry continues to move forward. Find out their thoughts on what the major game changers will be, how they are continuing to innovate their business models to remain competitive and their plans for the future of the travel industry.

09:00 - 09:20: Keynote Presentation 1: Delivering the Connected Trip

Today's travelers live in a mobile world, where everything from consuming media to listening music to social interactions to payments take place via their smartphone. Nowhere is this more true than in Asia-Pacific where now, more than ever, travel brands must rethink how to engage with and adapt to customer needs. With Booking.com's mission to empower people to experience the world, the company is uniquely positioned to remove even more friction for its customers by evolving its products and innovating our technology to create the most memorable and seamless experience at every step of the journey.

Angel Llull Mancas, Vice President & Managing Director, Asia Pacific, Booking.com

09:20 - 09:40: Keynote Presentation 2: Driving Asia’s next digital revolution  

Abraham Thomas, Managing Director, IBM Singapore

09:40 - 10:00: Keynote Presentation 3: Why Asia? Why now? Get ready for the next wave of growth

10:00 AM - 10:30 AM

ITB Asia 2019 Buyer's Briefing

10:30 AM - 11:00 AM

What will disrupt and change the way we travel and do business?

How are technologies transforming products, enabling a seamless customer journey, as well as empowering employees for greater efficiency and creativity?

Vijay Anand, Worldwide Sales & Distribution, VP Travel, Transportation & Hospitality - Asia Pacific, China, Japan, IBM

11:00 AM - 11:30 AM

The "New" Destination Marketing Destination

As travellers are becoming more technologically-savvy, distracted and consequently more demanding, destination marketing professionals and travel agencies are brainstorming the new strategies – from vertical marketing, AI-powered personalisation, Vlog and more – to break through the marketing clutters and capture the consumers’ attention.

Join Trip.com in this session as we explore some of the newest and most innovative ideas to promote your destinations.

Edison Chen, General Manager of Ctrip Destination Marketing, Trip.com

11:30 AM - 12:00 PM

C-Suite Talk | The rise of lifestyle brands in travel

Why are brands like Apple, Disney and Nike among the world’s most valuable? Because they’re able to embody a lifestyle, offering consumers access to an emotional connection that goes well beyond their product offering. As more travel companies look to redefine their offerings around the lifestyle brand concept, often with limited resources to do so, what strategies will they use to grow and thrive?

Senior representative, Banyan Tree Hotels & Resorts

12:00 PM - 12:20 PM

Happiness Lunch Talk | Happiness, Without Seeking It

Happiness has been the subject of intense interest throughout human history. Research has shown that happiness has a positive influence on health, productivity and even stress reduction. However, the search for happiness could also put us on rollercoaster ride. Could there be something more than just feeling happy? Kathirasan K will enlighten us about Happiness from a Mindfulness perspective.

Kathirasan K, Founder of Centre for Mindfulness & Director of Positive Performance

12:20 PM - 12:40 PM

Happiness Lunch Talk RISE to your highest heights

We all have limitless potential, but it doesn’t always feel like it. Not when assignments are fraught with setbacks, workloads are high, and motivation is low. The biggest thing that stands in our way of maximizing our experiences and success is us! So, how can you continually shift your mindset, so you can put your best foot forward? It’s a matter of shaking any disempowering thoughts and re-engaging with positivity to override any self-doubt, procrastination or lack of motivation. This keynote shares a simple 4-step process, that can be applied immediately, on how you can conquer the inner game, so the outer can follow and lead down a path of natural success each time.

Anji Hallewell, Southeast Asia’s Leading Self-Mastery & Performance Coach, Professional Speaker, Trainer, Author, WomenLines Influencer and Founder of Natural Genius Academy

12:40 PM - 13:00 PM

Happiness Lunch Talk | From Google to Flowers: Where happiness hides and how to find it

Steven Feiner, Co-Founder & CEO of A Better Florist, contributing author at TechCrunch, Huffington Post, Forbes, Tech In Asia, e27, ex-Googler and strategy consultant hoping to change the world one smile at a time

13:00 PM - 13:30 PM

Wellness tourism: Escape to Travel or Travelling to Escape? What we know and don’t know about our daily psychological adaptation

We are often plagued by life’s stressors and bombarded with demands on a day-to-day, that we may need that quick getaway. These getaways are often ways in which we rejuvenate and reengage with ourselves, and possibly fit to return to our lives ready for the next round. However, sometimes these quick getaways are more than what we’d thought or bargained for. For instance, we need to take a trip out of the country to actually give ourselves the permission to have a break or holiday. What is your style of managing your life? Take some time out of your day-to-day to hear a bit more about our thoughtful, emotional and behavioural responses, and how they get to us implicitly or unconsciously, from a psychological perspective.

Dr. Shawn Ee, MAPS., MSPS., Clinical Psychologist & Psychoanalytic Psychotherapist, The Psychology Practice

13:30 PM - 14:00 PM

The Future of Tech Panel

New technology continues to shape the way that people think and shop for travel. 

Airlines across the globe are massively investing in innovation that will upscale their business model, while travel agencies are looking to technology that will aggregate content and evolve their customer experience to reflect their changing expectations. Experts from across the travel ecosystem will come together to talk about the hottest topics in travel, including distribution transformation, operational efficiency, revenue growth, and will address how technology is revolutionizing the traveler’s journey of tomorrow.

The session would cover:

  • Deep-dive into the mindset of today’s travellers, and how they leverage technology
  • On overview of emerging technologies, and which is believed to have the biggest impact
  • What measures are travel companies adopting to stay relevant
  • The dynamics of distribution


  • Bindu Bhatia, Managing Director, CWT Asia Pacific, Carlson Wagonlit Travel
  • Joanne Sully, Vice President & Regional General Manger, Australia & Southeast Asia, AMEX GBT - American Express Global Business Travel
  • Christian Suwarna, CEO of Traveloka Experience, Traveloka
  • Ru Yi, Area General Manager - Singapore, Philippines, Indonesia, Ctrip International


  • Todd Arthur, Vice President, Sabre Travel Network
14:00 PM - 14:30 PM

14:30 PM - 15:00 PM

C-Suite Talk | Fireside Chat: Hotel 2.0: What will the hotel of the future be like?

What will the hotel of the future be like? It is clear that digital technologies are shifting the power towards the consumer. Hoteliers ought to force themselves to rethink the hotel and room design, guest services and experiences.


  • Anchalika Kijkanakorn, Managing Director & Founder, AKARYN Hotel Group (AHG)
  • Tony Chisholm, COO, GCP Hospitality


  • Jeff Pan, CEO, Flymya

15:00 PM - 15:30 PM

Hotels & Tech: Coliving – an alternative accommodation class

Just as challenging as it is for Airbnb to offer more hotel-like options, it seems in some ways even more daunting for hotel companies to start offering more Airbnb-like accommodations and create new products. How can hospitality companies reinvent, innovate and create new product lines to capture new market trends?

Mindy Teo, Deputy Managing Director of lyf, The Ascott Limited

15:30 PM - 16:00 PM

Airlines & Travel Distribution: The digital airlines

In January 2018, Singapore Airlines (SIA) launched its Digital Innovation Blueprint. The objective is too catalyse digital opportunities and enhance Singapore’s development as a travel and aviation hub in the region.

  • How is SIA nurturing digital aviation and travel technology start-ups, SMEs and broader communities of partners in adjacent industries?
  • How does SIA define a real purpose for its Digital Transformation and get significant adoption across the organisation?
  • How to measure real business impact of Digital Innovation
  • What are the main obstacles, challenges and how to face and overcome them?

Jerome Thil, Vice President, Digital Innovation, Singapore Airlines

16:00 PM - 16:30 PM

Conference Session on Air Travel


  • Andrew Cowen, Executive Chairman & CEO, Mango Aviation
  • Trevor Spinks, Senior Director, Audience Strategy & Development, Sojern

16:30 PM - 17:00 PM

10:30 AM - 11:00 AM

Insights & Ideas | Future of corporate travel in Asia

Current business travel solutions are designed for large corporations and traditional business travellers. The unmanaged travel space in Asia, which is increasingly dominated by millennials, needs a simpler and more flexible solution: one that keeps costs low, allows a level of flexibility for business travellers and gathers all data and expenses into a single, easy-to-use interface.

Prashant Kirtane, Founder & CEO, Travelstop

11:00 AM - 11:30 AM

Insights & Ideas | Destination services for corporate clients

Planning a corporate event in a city that you are not familiar with may create a lot of challenges. The reason for this is that you may not have the required extensive local expertise, experience and resources. A destination management company specializes in designing and executing your event objectives from logistics to exclusive high-end programs with the extra add-on of creativity. DMCs are often referred to as the corporate meeting planner’s guardian angel, ensuring the highest standards of delivery and critical planning for success. People and relationships are in the DNA of a professional DMC. They make your event vision a reality and make it happen whilst you can have your full attention to your participants!

Hugo Slimbrouck, Director of Strategic Partnerships & SITE Past President, Ovation Global DMC

11:30 AM - 12:00 PM

Insights & Ideas | Corporate travel in China

While China is an attractive market, it’s traditionally been a tough place for corporate travel. How are things done? What are the complications7? And how to stay ahead?

Dr. Carl Jones, VP, Head of Travel, Asia-Pacific and Greater China, SAP Concur

12:00 PM - 12:30 PM

Taking global trends in travel management and applying them in Asia: A buyer, supplier and TMC perspective

In a global world is it enough to just focus on local trends. Is it possible to make sure that your business is prepared for what is coming next by learning from other markets even though their customers have differing needs? What are the global trends that are emerging in corporate travel and will soon come to the Asia region? How can you prepare for them from a buyer, TMC and supplier perspective. What needs to change in our thinking to be able to think global but act local. Who and where can we learn from to benefit from their mistakes and learnings?


  • David Hughes, Managing Director, Asia Pacific, UNIGLOBE Travel International
  • Ronnie Lau, General Manager, Commercial & Operations, Holiday Tours & Travel (Singapore)

12:30 PM - 13:00 PM

Insights & Ideas | The Future of Business Travel

In today’s world business travelers want choice, price transparency and personalization. At the same time, corporations want better value from travel spend. Business travel agencies must adapt to this evolving environment, delivering a service that helps their customers and travelers get the most out of business travel.

Renaud Nicolle will present a report that looks into the future of business travel and lead a panel discussion with Phil Rasmussen, Managing Director of Kudos Travel Technology and Ken Kuguru Managing Director Egencia, Asia Pacific to understand which technology trends they think will have a significant impact on the sector.


  • Renaud Nicolle, Vice President Business Travel, Asia Pacific, Amadeus


  • Phil Rasmussen, Managing Director, Kudos Travel Technology
  • Ken Kuguru, Managing Director, Asia Pacific, Egencia

13:00 PM - 13:30 PM

Insights & Ideas | The Preferred Supplier Programme in Corporate Travel

Pulak Bhaumik, Associate Director & Head – Supply Chain Management & Procurement, CBRE South Asia

13:30 PM - 14:00 PM

Bold thoughts | Reimagining corporate transport in the digital age

What do changing traveller tastes mean for corporates looking to manage their ground transport and can they offer a solution that meets duty of care requirements as well as saving money?

Dileep Kannan, Regional Director - Grab for Business, Grab

14:00 PM - 14:30 PM

Bold thoughts | Swipe right for the perfect match: Making your TMC a travel partner, not just a supplier

Bertrand Saillet, Managing Director, FCM Travel Solutions Asia

14:30 PM - 15:00 PM

Conference sessions by AMEX GBT

Mark McSpadden, VP, Global Product Strategy & Experience, American Express Global Business Travel

15:00 PM - 15:30 PM

Conference session by Turkish Airlines

Levend Arisoy, General Manager, Turkish Airlines

15:30 PM - 16:00 PM

Conference session by Malaysia Airlines

Nik Nazlene Mohd Nawi, Head, Global Accounts, Global Sales, Malaysia Airlines

16:00 PM - 16:30 PM

Conference session by AirTreks

Dale Thomas Vaughn, Vice President, AirTreks 

10:30 AM - 11:00 AM

Conference on gamification

11:00 AM - 11:30 AM

Conference session on travel booking technologies

Niklas Pettersson, CEO & Co-Founder, Instaroom

11:30 AM - 12:00 PM

Travel 2020 – Innovations and new trends

Eran Shust, Co-Founder & CEO, Splitty

12:00 PM - 12:30 PM

Telling your digital story on TripAdvisor

With the rise of the Internet and mobile devices, stories have gone digital. Digital storytelling cuts through marketing clutter, engages travellers, and allows you to connect with them on an emotional level. Join TripAdvisor and learn how you can tap into user-generated content to influence potential guests, and tell your digital story.

Amolakh Calais, Regional Director of Hotel Solutions, Asia Pacific & Japan, TripAdvisor

12:30 PM - 13:00 PM

Smarter together

Join us to explore how to align sales, marketing and revenue departments to drive market share, revenue and property profitability.

Sandy Wee, Regional Sales Director, IDeaS Revenue Solutions 

13:00 PM - 13:30 PM

SCA & Travel: How new regulatory changes in Europe might affect your customers

To try and rein in fraud, the European Economic Area (EEA) implemented Strong Customer Authentication (SCA) as of September 14th. This means that any online transaction in which both the acquiring and issuing bank are within the EEA, must be authenticated. Given the complexity of the travel ecosystem, this could create a significant challenge for Travel suppliers. Join Eric Liebman, Global Head of Travel from Ingenico, as we discuss who will be affected, what is means to your Travel business and recommendations on how to make sure your business is ready for SCA.

Eric Liebman, Global Head of Travel, Ingenico ePayments

13:30 PM - 14:00 PM

How to ace property management in a world of rising guest expectations

In this discussion, Yoav Tourel of Guesty will cover how property managers can elevate their vacation rental businesses to meet increasing guest expectations, with the end goal being positive guest experiences, 5-star reviews, and ultimately, return guests. From relying on tech solutions that automate tasks and streamline operations in order to save time and boost revenue, to blurring the lines between a hotel and Airbnb stay, to implementing upselling tactics to provide guests with local experiences, this keynote will ensure audience members leave with tangible takeaways to take their short-term rental business to the next level.

Yoav Tourel, Managing Director of APAC, Guesty

14:00 PM - 14:30 PM

Tourism Innovation & Tech Awards from Taiwan (R.O.C.): Introduce travel social platform-Funliday

Funliday is a travel social platform that makes your trip easier, helps you and your travel companions to manage your trips, finds local attractions and travel journals. Funliday provides thousands of travel journals, you can easily explore all of the journals you are interested in and simply add them to the itinerary. You can also organize schedules and routes, as well as co-editing with travel companions.

Willie Huang, CEO, Funliday

14:30 PM - 15:00 PM

Is staying connected while travelling really THAT important?

Duh... YES!

A recent study shows that of all things international travellers worry most about leaving behind on their holiday, FAMILY comes on the 2nd place (?!) behind the mobile phone…
Even so, 15% of travellers are not using their mobiles phones at all during their trip, as they are less than impressed over the options avail today to stay connected?

What if with the new innovative travel tech solutions available we can keep them connected without the hassle and worries? Let us enlighten you!

Bahadir Ozdemir, CEO / Co-Founder, Airalo

15:00 PM - 15:30 PM

Future-proofing for transformative tourism experience and businesses

Poh Chi Chuan, Director, Digital Transformation, Singapore Tourism Board

15:30 PM - 16:00 PM

Looking ahead: where is hotel supply ramping up in Asia?

STR’s guide to destination performance and hotel developments, with insights into pipeline projects and booming renovations in the Asia Pacific region.

Fenady Uriarte, Business Development Manager, South East Asia, STR

16:00 PM - 16:30 PM

Reinventing digital travel with in-video machine learning: How to offer more values to customers than just a lower price

With such a plethora of digital travel sites and apps, creating a real differentiation is becoming difficult. Yes, price is always a good place to start, but it is no longer enough to obtain user loyalty. Even user experiences titled “Hassle-Free”, “Effortless”, “Uncomplicated” - are not enough. User consumption habits are changing, and with user attention span dropping as short as 8 seconds – we need to change with them. The digital travel landscape is in need of a face lift, that will turn the entire trip cycle - into FUN, EXCITING, and COMMUNAL experiences. This session will provide tips and ideas as to obtaining user retention and long-term loyalty, by providing him/her added values beyond price comparisons and reviews.

Yosi Golan, Co-Founder & CTO, SeeVoov

16:30 PM - 17:00 PM

Conference Session by Cloudbeds

Adam Harris, CEO & Founder, Cloudbeds

10:30 AM - 11:00 AM

Latest Asian travel trends 2019 and forecast 2020

Rolf Freitag, CEO, IPK International

11:00 AM - 11:30 AM

Deal Sites, Tours & Activities | Digital tour distribution - How to get the most for your brand via OTAs

Brendan Roberts, Global Head of Business Development, TourRadar

11:30 AM - 12:00 PM

Deal Sites, Tours & Activities | Conference Session by iVenture Card

Ryan Rieveley, CEO, iVenture Card

12:00 PM - 12:30 PM

Deal Sites, Tours & Activities What experiences can learn from hotel distribution

After years of dependence on OTAs and third parties, hotel brands are starting to take control of their direct booking channel. By contrast, the experiences industry, is dominated by direct bookings. But the OTAs are fighting hard to get a piece of the action and experience operators need to be careful not to give up too much in exchange for these sales. In this session, we'll explore what happened with hotels and how the experience industry can avoid the same pitfalls.

Stephen Joyce, CEO, Rezgo

12:30 PM - 13:00 PM

Deal Sites, Tours & Activities Looking beyond the GDS: Its impacts on Multicity Travel

Several online travel agencies and traditional travel agencies are starting to move beyond the traditional queries carried out in GDSs, doing everything from Virtual Interlining, shopping across multiple PCCs/GDSs, integrating LCC content, or breaking up itineraries into open-jaws and one-ways. We will explore the impact of these new search methods on pricing and customer service as well as what customer segments they work best for.

Andres Collart, CEO,
Trip Ninja

13:00 PM - 13:30 PM

Applying big data to destination marketing & making it meaningful

Sarah Griffin, Head of Destination Marketing APAC, Travelport (co-presentation with client)

13:30 PM - 14:00 PM

Perfecting your digital brand and growing your following: Insider tips from professionals

Matt Gibson, CEO, UpThink

14:00 PM - 14:30 PM

Tourism investment strategies for DMOs: Learning through SAT case study

The session will explore how tourism boards and DMOs can maximize ROI. Vivek will be sharing Grail's proprietary Tourism Investment Framework. As part of the discussion, he will be presenting a case study alongside their long-time client, South African Tourism (SAT).


  • Vivek Neb, Managing Director, Grail Insights
  • Bashni Muthaya, Chief Strategy Officer & CMO, South African Tourism

14:30 PM - 15:00 PM

A frictionless future in travel

Businesses are always promising things “now”. But rarely these promises actually mean “now” – they’re merely the beginning of a tedious consumer journey. Every additional step or delay is a chance for customers to abandon their purchase journey. This is friction. This session uncovers the top friction points encountered by consumers in the travel industry and what marketers can do to ease the frictions.

Cecilia LV, APAC Travel, Facebook

15:00 PM - 15:30 PM

Conference Session by Twitter

15:30 PM - 16:00 PM

16:00 PM - 16:30 PM

The NEW membership economy: How to engage users and boost loyalty for your travel app

David Bochsler, Managing Director, APJ Region, Leanplum

16:30 PM - 17:00 PM

The intersection of data and creativity: Building cutting-edge destination marketing campaigns

Destinations marketers are increasingly looking for the right balance of data and creativity that will help capture, inspire and convert potential travelers. But how should the insights gleaned from data change the way we view creativity, and what opportunities do they reveal? In this session, Expedia Group Media Solutions will discuss the intersection of data and creativity for the travel industry and what it takes to captivate and inspire travelers. Attendees will walk away with insights and best practices for delivering a consumer experience rooted in both data and creativity, along with specific examples of how data and insights have helped destinations build truly creative, engaging campaigns.

Wendy Olson Killion, Global Vice President, Expedia Group Media Solutions

10:30 AM - 11:00 AM

Conference session on understanding Muslim travelers and how to market to them

Sujimy Mohamad, Marketing Consultant & Content Creator, Screenbox

11:00 AM - 11:30 AM

11:30 AM - 12:00 PM

What makes the Halal tourism sector so attractive for investors?

Fazal Bahardeen, Founder & CEO, CrescentRating & HalalTrip

12:00 PM - 12:30 PM

7 ways to make Muslim travellers love your destination

Do you have a beautiful hotel or resort? Maybe a diverse and welcoming destination or an attraction to die for, but you just can’t entice Muslim’s to visit? Join this session as we discover 7 ways to make Muslim travellers flock to your product. From the transformation of the online halal travel space to showing off on Instagram, these are 7 tips you won’t want to miss.

Nabeel Shariff, Director, Rihaala

12:30 PM - 13:00 PM

How to build a Muslim-friendly tour environment: A case study of National Alishan Scenic Area, Taiwan

Ustaz.Ishag Shiao-Chi, Ma, Chairman and General Consultant (former Imam of Taipei Grand Mosque), International Muslim Tourism Industry Development Ass. and Taiwan INHART Halal Certification Authority

13:00 PM - 14:00 PM

How DMOs can leverage the potential of Muslim tourism: The dos and don'ts and best practice case studies

Muslim tourism is set to generate $183 billion by 2020 - and APAC tourism boards are leading the way when it comes to developing resources and infrastructure to cater for these travellers.

Discover what tourism board strategies are working to attract Muslim tourists in a presentation by Hannah Pearson of Pear Anderson, and then get a deeper insight from the first-hand experience of DMOs in a panel discussion on their journey to attract more Muslim tourists.

This panel discussion will include representatives from Tourism New Zealand amongst others, and will be chaired by Faeez Fadhilillah, founder of Tripfez, a Muslim-focused OTA, and an expert on Muslim tourism. There will also be an opportunity for Q&A.

PRESENTER: Hannah Pearson, Director, Pear Anderson


  • Erica Annuar, Content Head – Malaysia, HolidayMe 
  • Steven Dixon, Regional Manager, South & South-East Asia, Tourism New Zealand
  • Ava Ang, Country Manager, Singapore/ Malaysia, Tourism Western Australia


  • Faeez Fadhlillah, CEO & Co-Founder, Tripfez and Salam Standard
14:00 PM - 15:00 PM

Conference session by CrescentRating

14:00-14:30: The Rise of Muslim Female Travelers

More women are traveling than in the past and disrupting the travel industry. Along with this global trend of proliferation of female travelers, Muslim women too are joining the bandwagon – traveling alone, with their family and/or with their female companions. What are the key drivers to Muslim female travel? What does this mean for businesses in the Halal Travel industry?


  • Raudha Zaini, Marketing Manager, HalalTrip
  • Aisha Islam, Vice President of Consumer Products (Southeast Asia), Mastercard

14:30-15:00: Understanding the digital generation: Gen Z

The focus has always been on Muslim Millennials but little is known about Gen Zs - the youngest and upcoming segment. Unlike the previous generations, they are digital natives. They are not Millennials and want different things and experiences. What are their travel motivations? How has digital shaped their travel preferences and consumption?

Nur Hazirah Jamaluddin, Content Manager, HalalTrip

15:00 PM - 15:30 PM

The Modern Muslim Millennial


  • Nazirah Ashari, Strategy Director, TBWA Kuala Lumpur
  • Steve Walls, Disruption Guy, TBWA Worldwide
16:00 PM - 17:00 PM

Panel: Digital marketing: Reaching the modern Muslim traveller

With an estimated market value of USD300B by 2026, the Muslim travel market is a segment that brands cannot afford to ignore.

Fuelled by a young generation of smart, tech-savvy and curious adventurers, this market is highly accessible via digital marketing.

How can travel businesses reach this burgeoning and highly lucrative Muslim demographic? What are the leading brands in our industry doing to catch the Halal wave?  

Winnie Tan, CEO & Founder, TripZilla

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