2019 Agenda: Wednesday, 16 October 2019 | Thursday, 17 October 2019 | Friday, 18 October 2019

Day 2 : Thursday, 17 October 2019


10:00 AM - 10:30 AM

KEYNOTE PANEL: The future of travel distribution


  • Timothy Hughes, Vice President, Corporate Development, Agoda
  • Martin Jones, Global Sourcing Relationships Director, Hotelbeds
  • Whey Han Tan, Regional Director, APAC, KAYAK
  • Baidi Li, Regional Director, Asia Pacific, TripAdvisor Experiences, TripAdvisor

10:30 AM - 11:00 AM

11:00 AM - 11:30 AM

C-Suite Talk | Overcrowding: A global tourist’s view

Overcrowding is increasingly dampening the destination experience of international tourists. However, the specific tourist groups who perceive overcrowding particularly negatively, the avoidance strategies they apply and the destination measures they might accept are all largely unexplored. The latest exclusive international study by Travelzoo and ITB sheds light on the darkness for the first time and provides destination managers with important decisionmaking aids in dealing with one of the biggest challenges in international tourism – both today and in the future.

Sharry Sun, CMO, Travelzoo

11:30 AM - 12:00 PM

C-Suite Talk | Launching a 46-year-old travel startup

Luis Cabrera, President & CEO, Lonely Planet

12:00 PM - 12:20 PM

Happiness Lunch Talk The quest for happiness – What are we really looking for and how to find it

Celine Fontaine, Regional Head of L&D, expert in Adult Learning, Trainer, Facilitator & Coach

12:20 PM - 12:40 PM

Happiness Lunch Talk Happiness inside equals happiness outside

Discovery and experience of blissful happiness begins with compassion for oneself. This happiness amplifies when this compassion for self is projected outwards to everyone and everything around you.

Wilson Ang, Compassion Ambassador from Compassion Multiplies

12:40 PM - 13:00 PM

Happiness Lunch Talk How to stay happy at work?

Jayan Warrier, a doctoral candidate of Organizatonal Psychology in Happiness and a student of positive psychology. He consults with organizations, coaches executives, designs leadership workshops and facilitates retreats.

13:00 PM - 13:30 PM

Lunch Actually: How dating & travel can be a big happy business

Violet Lim, CEO & Co-Founder, Lunch Actually

13:30 PM - 14:00 PM

C-Suite Talk | The growth of sustainable experience rich travel

James Thornton, CEO, Intrepid Group

14:00 PM - 14:30 PM

C-Suite Talk | Revolutionizing the traditional sightseeing experience through technology, virtual reality, live performers and storytelling

Dan Rogoski, President / Partner, THE RIDE LLC

14:30 PM - 15:00 PM

C-Suite Talk | Breaking through traditional thoughts: Travel upselling, cross-selling and everything in between

Alessandro Dassi, CEO & General Manager, Thomas Cook Greater China and Far East

15:00 PM - 15:30 PM

Conference Session by CrescentRating

15:30 PM - 16:00 PM
16:00 PM - 16:30 PM
16:30 PM - 17:00 PM

10:30 AM - 11:00 AM

Conference Session by Corporate Travel Management

11:00 AM - 11:30 AM

11:30 AM - 12:00 PM

Conference Session by PwC

Nicolas Mayer, Managing Partner - Global Center of Excellence for Hospitality & Tourism, PwC

12:00 PM - 12:30 PM

NDC, AI, chatbots & the future of booking

NDC, AI and chatbots are finally becoming a reality. How will these new realities affect corporate travel buyers and the systems that they use to book travel?

Ken Kuguru, Managing Director, Asia, Egencia

12:30 PM - 13:00 PM

A quick starter guide to manage your travel programme: From safety, policy, performance risk, and more

Michael Valkevich, Vice President, Global Sales and Program Management, Asia Pacific, Carlson Wagonlit Travel

13:00 PM - 13:30 PM

Move | New ideas in ground transport management

What do changing traveller tastes mean for corporates looking to manage their ground transport and can they offer a solution that meets duty of care requirements as well as saving money?

13:30 PM - 14:00 PM

Track | One size does not fit all: Booking tools and technologies in corporate travel

Data is a huge pain point for travel managers. How to create a tool to give them the opportunity to have all that data at their fingertips, tracking spending, reservations, and environmental impact among other data categories.

14:00 PM - 14:30 PM

Insights & Ideas | Future of corporate travel in Asia

Senior representative, PCMA

14:30 PM - 15:00 PM

Insights & Ideas | The next-gen rentals: Understanding serviced apartments

You may not have noticed, but the serviced apartment sector is undergoing a subtle yet significant transformation as corporates value their advantages.

15:00 PM - 15:30 PM

Insights & Ideas | The future of corporate travel in the age of startups

More and more start-up in sharing economy and travel management are targeting small-to-midsized businesses with a different kind of value proposition than usually applied to giant companies. By focusing on traveler behavior, and giving them incentives or personalised service and recommendations, these new entrants are looking to redefine the business travel experience. As start-ups go direct to consumers in battle for business travelers, what does it mean for the whole ecosystem of corporate travel?

15:30 PM - 17:00 PM

Corporate Travel Innovators | Who is pushing business travel forward?

10:30 AM - 11:00 AM

Conference Session on AI

Vijay Anand, Worldwide Sales & Distribution, VP Travel, Transportation & Hospitality - Asia Pacific, G.China, Japan, IBM

11:00 AM - 11:30 AM

Insights into AI, personalisation, digital marketing, conversion techniques and trends in hotel booking

Customer experience is a well-coined phrase. But what does it actually mean when you’re booking a hotel room? And why do bookers continue to use the OTAs over the direct channel? Industry expert Frank Reeves explores the journey that hotels should be using to shift booker intent to their own website through revolutionary technology and move the focus on from ‘direct bookings’ to ‘direct relationships’. This session will explore the changes in buyer booking behaviours, and how a customer-centric approach along with the adoption of emerging technology can revolutionise guest experience from the start.

Frank Reeves, Co-Founder & CEO, Avvio

11:30 AM - 12:00 PM

Frictionless Conversations

Ben Eichler, Senior Manager, Australia Lead for Travel and Hospitality Industry, Accenture 

12:30 PM - 13:00 PM

SuperApps for Travel

Kei Shibata, Co-Founder & CEO, Venture Republic - LINE TRAVEL jp & Trip101

13:00 PM - 13:30 PM

The ancillaries challenge in online travel booking

Josh Ziegler, CEO, Zumata

14:00 PM - 14:30 PM

The limitless opportunities of voice in tours and activities

John Boulding, CMO, Vox Group

15:00 PM - 15:30 PM

Hotel inventory distribution is fundamentally broken: How hotels and suppliers are changing the game for everyone

Bjorn Harvold, CTO & Co-Founder, IKO.TRAVEL and Traveliko.com 

15:30 PM - 16:00 PM

Conference Session on Hotel Tech

Maxim Thaw Tint, Co-Founder & CEO, GTRIIP 

16:00 PM - 16:30 PM

Hotels & Tech: Using actual intelligence to expand your revenue potential with CRM

Use AI from your hotel CRM to amplify hotel offerings and cut through the noise of the crowded travel space. In this seminar, you’ll learn how to consolidate and leverage your hotel’s valuable data to create meaningful, personalised experiences that drive engagement, direct bookings, loyalty and higher ROI, while putting guests at the centre of what you do.

John Seaton, Managing Director EMEA & AsPac, Cendyn

16:30 PM - 17:00 PM

DIY Tech: The self-disinfecting rooms that reduce costs while promoting wellness and CSR efforts

Mark Selawry, Vice President, Hospitality Segment, ACT.Global

10:30 AM - 11:00 AM

Utilizing destination brands to attract higher value travel consumers

With the on-going disruption in digital technologies, travel consumers around the world are increasingly empowered in the travel path to purchase – able to view, research and engage directly with accommodation and transportation providers, attractions and in-market tour operators. This industry shift has resulted in a highly competitive environment for destinations. Brands and specifically how destinations position their unique selling points (USPs) are becoming increasingly important, as well as key for tour operators to align to.

This session, jointly sponsored by travel and tourism management consultancies Twenty31 and Skylight Intelligence and part of our Leadership Series, will explore the business case for strong destination brands, how tour operators can align their product and experience offerings and methods for measuring impact. The session will start with a presentation from Skylight's latest destination brand assessment index, TravelView and then involve an engaging facilitated discussion with senior executives from select DMOs.

Oliver Martin, Partner, Twenty31 Consulting Inc

11:00 AM - 11:30 AM

How vacation photography is impacting the travel industry

Nicole Smith, Founder & CEO, Flytographer

11:30 AM - 12:00 PM

Virtual tourism

Laura Aalto, CEO, Helsinki Marketing

12:00 PM - 12:30 PM

This is not a food tour: Eating our way into cultural engagement

The future sustainability of food tourism is less about consumption and more about designing moments for cultural engagement. It’s not just about where to eat, the number of stops on the itinerary and what dishes to savour, but a conduit to introduce wider concepts of nationhood, our environment and ethnicity. Kitchens of Singapore and Pacific World talk about the benefits and challenges of combining food and storytelling, and why the mainstream concept of food tours is not enough to satisfy a new breed of seasoned food-loving travellers.


  • Sarah Tan, Founder, Kitchens of Singapore
  • Glenn Tan Yu Xin, Account and Product Manager, Pacific World Meetings & Events Singapore

12:30 PM - 13:00 PM

Emotional marketing: Capturing the heart of Chinese consumers

Chinese travelers are seeking more unique and personalized experiences making it essential for destinations to evolve their storytelling efforts in China. Are you ready to advance and localize your content strategy in China?

  • Understand what drives Chinese traveler segments
  • Discover emotional branding strategies and techniques
  • Future Forecast: How new digital platforms impact the consumer's path to purchase

Alina Xiang, President & CEO, East West Marketing

13:00 PM - 13:30 PM

Conference Session by Lonely Planet

Andrew Hinshelwood, Vice President, Client Solutions, Lonely Planet

13:30 PM - 14:00 PM

Know what travelers want, before they do

How you can leverage data to better understand and attract travelers.

Tiago Relvao, Head of Asia Pacific, travel audience GmbH - an Amadeus Company

14:00 PM - 14:30 PM

City branding and city marketing: What’s the difference?

Edo van Dijk, Co-Founder, Edenspiekermann, CEO Singapore

15:30 PM - 16:00 PM

“Destination for All” strategy to increase destination marketing competitiveness

Destination marketing is a type of marketing that promotes a destination (town, city, region, country) with a purpose to increase the number of visitors. In other words, destination marketing is tourism advertising for a specific location. Unlike product marketing, where the products are delivered to customers through distribution channels, in destination marketing consumers travel to the destinations, which brings some peculiarities to the ways of promotion. 

“Destination for All” strategy applies the principle of tourism for all to provide quality services to clients, meeting their needs and expectations, regardless of their health condition from the destination perspective. This session will present several case studies from Europe to Asia to illustrate how the strategy is implemented with collaboration of local authorities and tourism supply chain.

Mingkwan Metmowlee (Mink), President, Federation of Asean Travel Associations (FATA)

16:00 PM - 16:20 PM Conference Session by MATTA
16:20 PM - 16:40 PM Conference Session by OTOAI
16:40 PM - 17:00 PM Conference Session by TAAI

10:30 AM - 11:00 AM

Latest insights on the Muslim travel market

11:00 AM - 11:30 AM

Session on Muslim female travelers

11:30 AM - 12:00 PM

Session on Millennials’ impacts

12:00 PM - 12:30 PM

Session on thought-provoking ideas on the untapped areas to attract Muslim travelers

12:30 PM - 13:00 PM

Muslim Destination Spotlight: South Africa

13:00 PM - 13:30 PM

Conference Sessions by Islamic Tourism Centre

13:30 PM - 14:00 PM
14:00 PM - 14:30 PM
14:30 PM - 15:00 PM
15:00 PM - 15:30 PM

Frankfurt as tourist destinationPilgrim tourism opportunities in Uzbekistan

Dr. Annette S. Biener, Manager Tourism Marketing, Frankfurt Tourist+Congress Board

15:30 PM - 16:00 PM

Pilgrim tourism opportunities in Uzbekistan

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